Sr. Director II, Support Business Operations

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Sr. Director II, Support & Business Operations , will lead the strategic vision and execution, Operations Support, SCM/Logistics and Business/Sales Operations. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Sr. Director II, Support & Business Operations will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability.

- Strategic Leadership:  Define and implement the long-term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations, ensuring alignment with Samsung Networks' business goals.
- Cross-Functional Integration:  Foster strong collaboration and integration among Operations Support, SCM/Logistics, and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.
- Process Optimization:  Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
- Financial Oversight:  Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
- Risk Management:  Identify, assess, and mitigate risks across all projects and operations, ensuring successful delivery and customer satisfaction.
- Training and Development:  Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.
- Quality and Safety:  Ensure adherence to quality standards and safety processes across all projects and operations.
- Reporting and Communication:  Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.
- Tool Management:  Serve as the owner/interface for various operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.
- Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values.
- Sales Operations: Support Customer Account teams (CAT) on revenue forecasting, tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.
- Customer contracts: Support Customer Account teams (CAT) on customer contracts, SOWs and contractual deliverables

Skills and Qualifications

Minimum Qualifications:

- Bachelor's degree; MBA strongly preferred.
- Certifications:  Project Management certification preferred (e.g., PMP).
- 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
- Industry Knowledge:  Deep understanding of Sales Operations and Operations support practices
- Leadership:  Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities.
- Financial acumen: Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights.
- Communication:  Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers.
- Technical Expertise:  Strong knowledge of Project/Program management tools, processes, and automation techniques.
- Authorization:  Authorized to work in the U.S.

Success Profile:

- Strategic thinker who can connect operational execution to business outcomes.
- Resilient and adaptive leader who thrives in a fast-paced, matrixed environment.
- Customer-centric mindset with a passion for continuous improvement and innovation.
- Collaborative and trusted partner to senior executives and cross-functional peers

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.