About this role

The role

Become part of our international team and help people facing medical emergencies around the world. You will be the first point of contact for customers of Allianz and Allianz Partners Travel Health Insurance who require assistance due to emergencies or illnesses while traveling abroad.

Your Responsibilities

- Handle incoming medical emergency cases involving customers traveling abroad.
- Provide professional advice, assistance, and support to customers via telephone and other communication channels.
- Coordinate and manage case information, ensuring accurate documentation of all actions taken within the CRM system.
- Communicate effectively with hospitals, clinics, medical providers, and assistance partners worldwide.
- Organize and coordinate medical repatriations and other travel assistance and emergency support services.
- Utilize Artificial Intelligence (AI) and technological tools to enhance efficiency and service quality.

Your Knowledge and Skills

- Completed vocational training, apprenticeship, or a university degree is an advantage.
- Fluency in French, English and German or Italian, English and German is required.
- Strong geographical knowledge and the ability to confidently navigate international regions.
- Excellent communication and interpersonal skills with a strong customer-oriented mindset.
- Proficiency in using CRM systems and digital tools.
- Willingness to work flexibly in a 24/7 shift environment, including nights, weekends, and public holidays.
- Good understanding of AI frameworks and the ability to effectively use AI tools in daily work.
- A passion for helping people and delivering outstanding service in emergency situations.

How We Hire

To Recruitment Agencies Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.