Themis Project IT Support Officer

Job Title:            Themis Project IT Support Officer

Reporting to :     Operations Manager

Location:            Griffith College Dublin

Job Type :           Part-time / Fixed-Term (20 hours per week - 1 year contract)

Job Summary:

Griffith College IT Services are looking for someone who is interested in working in an environment that will challenge you (and will offer you the support required to meet those challenges) and presents an opportunity to expand your technical skills in a hands-on role with great scope for personal growth.  
Working in our main Dublin campus based at South Circular Road, we will give you the opportunity and freedom to plan and implement changes and improvements to all areas of technology in the College. We want you to grow your own skills whilst improving the services we offer. 
You’ll work with our team sharing ideas and knowledge, learning from one another with access to all areas of systems administration across desktop and hardware support, security, Linux and Windows, networking and infrastructure, etc. This role offers both freedom and responsibility whilst benefiting from mentoring from senior staff as you develop.

Job Responsibilities:

Primary responsibility is working within a Service Desk support team with systems administration tasks and responsibilities growing with your experience in the role.

- Dealing with Learner Queries in relation to systems access and support.

- Responding to service requests through our Service Desk system.

- Responsibility for city centre campus support requests, with occasional travel to Wolfe Tone Street.

- Maintenance of classroom A/V equipment (PCs, projectors, control systems).

- Resolving operational problems relating to PCs, printers, data communications, application software, etc.

- Configuration and deployment of desktops and laptops.

- Event support for internal and external clients – Graduation, Induction, Open Days, etc.

- Administration of active directory, group policies, Microsoft 365, SharePoint, MS DHCP & DNS, and terminal services.

- Installing and configuring software, hardware and networks.

- Monitoring system performance and troubleshooting issues.

- Application of security updates and daily security checks.

Working environment:

- Staff network of 150+ Windows 11 PCs.

- Student network consisting of 250+ Windows 11 PCs and 50+ Macs

- Classroom A/V equipment, including Panasonic & Hitachi projectors and Extron and Crestron control equipment.

- Windows & Linux servers. Hyper-V cluster and Dell SAN.

- Cisco network infrastructure and FortiGate network security appliances.

Skills required:

A suitable candidate should possess most of the following attributes:

- 1-2 years' experience as a Helpdesk/Service Desk Administrator or similar role.

- Apprenticeship/BSc/Ba in Information Technology, Computer Science, or relevant industry experience strongly preferred but not essential.

- Familiarity with Windows 10/11 and Microsoft Active Directory.

- Experience with networks.

- Knowledge of system security and patch management.

- Self-motivated and quick to learn.

- Attention to detail.

- Excellent customer service & communication skills.

- Strong organisational and problem-solving skills.

- Flexible team player able to adapt to a fast-paced, changing environment.

- Excellent written and verbal English-language communications.

About Griffith College

Griffith College is a welcoming, ambitious, and people-focused institution where the quality of the working environment is shaped as much by the people as by the purpose. Across our campuses in Dublin, Cork, and Limerick, colleagues work in supportive teams where professionalism, mutual respect, and collaboration are part of everyday life.

Founded in 1974, Griffith College is Ireland’s largest independent third-level institution, with a community of over 8,000 students across its campuses. The College delivers a broad range of undergraduate, postgraduate and professional programmes across disciplines including business, law, computing, journalism, design and pharmaceutical science.

What sets Griffith apart is not only its commitment to high-quality education, but the culture that underpins it. Staff regularly speak about the strength of the relationships they build here, the trust between colleagues, the willingness to support one another, and the opportunity to contribute to an organisation that has meaningful impact on students from Ireland and internationally, working alongside people who genuinely care about what they do and who they work with.

Our Vision

‘To be recognised among the leading, innovative and socially enterprising of Ireland’s universities'

Why work for Griffith College?

- Competitive salary package

- Access to healthcare plans for employees and their families

- Mental Health and Wellbeing supports available

- Free weekly yoga classes

- Access to onsite fitness equipment

- Availability of green space on campus, accessible to staff for sports and recreational activities

- Cycle to Work scheme (https://www.citizensinformation.ie/en/travel-and-recreation/cycling/cycle-to-work-scheme/)

- Vibrant, multidisciplinary and multicultural learning environment

- Inclusive and diverse community

- Innovative and agile place to work

- Welcoming environment committed to both learner and staff development

- Staff discounts and offers from a wide range of retailers and service providers

- Year-round staff social and wellbeing events, including BBQs, coffee mornings, wellness talks, EDI events, and more

- Onsite subsidised restaurant

- Free parking facilities

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work for any employer in Ireland.