Product Manager Digital Commerce

About S4D and the Digital Commerce Team

We build the technology behind quick-service restaurants across Europe and beyond. Our platform connects point of sale, kitchen display systems, e-commerce, self-service kiosks, delivery management and aggregator integrations into one ecosystem, so every order flows smoothly from menu browsing to doorstep delivery.

Data drives our direction and technology is what our essence is. We want to innovate and build the best Digital Commerce ecosystem out there for the QSR industry. Therefore, DC is one of our core strategic pillars and we’re investing heavily in a new platform with state-of-the-art technology that is future, and therefore, AI-ready.

You think AI is taking over jobs? Nope - we believe it’s accelerating opportunities instead, allowing to solve problems smarter and faster and therefore we’re at the forefront of AI with Agentic Agile at the core of this role.

What you’ll do in short, beyond the standard Product Manager role

- Own the DC roadmap, backlog and sprints.

From 2 weeks to 18 months

- Understand the needs from our customers and distinguish random requests from actual product-led value adding ideas

Understand local-country needs vs Europe-wide implementation needs
- Contribute to the CPTO’s Strategy & Vision

- Work closely with our PM Data, POS and Services & Integrations
- Translate the obsession of our customers to their commercial success
- Monitor day to day our platform and the data from our customers
- Work with engineers and analysts to ship product-led features
- Act on insights and data
- Keep improving the way product, tech, and data work together.
- Use metrics and feedback to find opportunities and fix friction fast.

Moreover

- Product Strategy: Own the vision, strategy and roadmap for the E-commerce platform and Loyalty service, in collaboration with the Head of Product and CTO. Communicate it clearly so every stakeholder understands the product direction and the reasoning behind it.
- Opportunity Spotting: Identify guest problems, friction points and unmet needs using data, research and direct feedback. Monitor market trends, competitors and new technologies, including AI, to find ways to improve how guests discover, engage with and order through the platform.
- Customer Focus: Work closely with the Operations team to understand S4D's customers' most important needs. Translate those needs into requests that fit the product strategy, and say no with confidence when a request does not align with the product-led roadmap.
- Product Discovery: Turn unclear problems into clear hypotheses, prototypes and scoped initiatives. Lead each initiative from early discovery through implementation, launch and iteration.
- Stakeholder Alignment: Partner with Engineering, Design, Data and other Product Owners to build and release new E-commerce and Loyalty initiatives. Align everyone around clear priorities, coordinate dependencies across teams and manage delivery timelines to meet agreed deadlines.
- Design Partnership: Build a strong working relationship with Design, bringing a good eye for design to create simple, coherent and distinctive guest experiences.
- Requirements Writing: Translate customer, business and technical input into clear, well-structured tickets that Engineering can pick up and deliver without ambiguity.
- Backlog Management: Own and prioritise the E-commerce and Loyalty backlog based on strategy, OKRs, customer needs and discovery findings. Work with the E-commerce Team Lead on feasibility, sequencing and trade-offs while protecting the intended customer and business outcome.
- Performance & Experimentation: Define the success metrics that matter for E-commerce and Loyalty. Monitor them across key customers to understand how the platform performs as a whole. Design and run A/B tests that improve the product and generate insights to advise customers on configuring their E-commerce setup more effectively.

Requirements

What you bring

- Experience as a Product Manager in the eCommerce world
- Knowing how to read and analyse data
- A solid feel for dashboards, analytics, reporting, and data products.

Google Analytics skills
- cart conversion, checkout conversion, payment success, AOV & UPT, ec.

- The ability to translate messy input into clear direction.
- Confidence working with both technical and non-technical people.
- A hands-on mindset and a bias for getting things done.
- Enough structure to keep things moving, and enough flexibility to adapt when needed.
- Knowing AI beyond simple prompts
- Knowing the difference between Product Vision and shipping features
- Understand the UX & UI team and be able to apply synergy and improve designs

You’ll fit if you

- Own product vision, strategy and roadmap for your domain across Web and App.
- Identify opportunities through customer research, analytics and experimentation.
- Translate problems into measurable outcomes and prioritized initiatives.
- Drive cross-functional collaboration with Engineering, UX, Data and Commercial teams.
- Create momentum and progress in an evolving environment.
- Champion AI-enabled discovery, prioritisation and product development.
- Like making complex stuff simple.
- Get energy from building products people actually use.
- Are comfortable taking ownership and pushing things forward.
- Like being the person who brings clarity, momentum, and a bit of swagger to the table.
- Professional fluency in English and Dutch is a great addition

AI-native product management
We believe AI will fundamentally change how product, engineering and infrastructure teams discover new opportunities. Also in how we make decisions and deliver value to our customers in an advanced, smart and high-paced environment. AI is in our daily workflows and we are transitioning towards Agentic Agile. You will be one of the Product Managers contributing to this transformation.

Why this role rocks

You’ll have a real impact on how the product team works every day, and on how customers experience the product through data. If you enjoy being the person who makes things click behind the scenes and makes insights visible on the front end, this is your kind of role.

What you’ll get

🚀 Impactful role at one of the fastest-growing companies in the Netherlands

🌍 International work environment and flat organization

📈 Career development opportunities

💻 Company laptop

🏠 Hybrid-working environment

💰 Competitive salary

🛡️ Pension scheme

🏖️ 25 paid vacation days (+ extra day off on your birthday 🎂)

🗓️ Flexible public holiday policy

🥗 Healthy lunch at the office

🏢 Spacious office in Amsterdam Zuid, ~5 min walk from RAI station