Team Member Support Specialist I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Team Member Support Specialist I to join our global Team Member Services team, where innovation knows no borders. This team ensures seamless, responsive global support by keeping ticketing workflows moving, connecting employees with key HR resources, and maintaining operational efficiency. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Team Member Support Specialist I, you will monitor the ticketing management queue, route cases to appropriate subject matter experts, and support core HR administration processes. You will help execute critical employee documentation tasks, gather feedback to improve workflows, and explore generative AI tools to streamline routine tasks. This role requires sound judgment within defined procedures, strong problem-solving skills, and a collaborative approach to internal partnership.

What you'll do

- Monitor the ticketing management system, assess team member needs, and route inquiries or cases to appropriate COE and internal teams.
- Provide administration support across HR documentation, including verification of employment, salary verifications, certificates, visa, immigration, and employment authorization records.
- Execute defined Team Member Services procedures and audits to ensure compliance, proper record retention, and high operational accuracy.
- Collaborate with subject matter experts, leadership, and external teams to gather feedback and share ideas that improve processes.
- Practical experience using generative AI tools, automation, or modern HR systems to accelerate routine documentation, technical writing, and workflow management.

What you'll bring Required qualifications

- University education or equivalent work experience.
- 2-4 years of related HR or customer support experience (or an advanced degree without experience).
- Experience utilizing ticketing management systems and customer relationship management tools to support users.
- Proven problem-solving, multi-tasking, self-management, and business/HR communication skills.
- Proficiency in Microsoft Office / Google Workspace and general computer literacy.

Preferred qualifications

- Computer Science education or background.
- Technical writing skills or background in HR documentation drafting.
- Experience with Workday HR software.
- Bilingual language capabilities.

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

- Competitive pay and performance-based bonuses
- Flexible work options
- Comprehensive healthcare coverage
- Generous PTO and holidays
- Strong retirement planning support
- Family-friendly benefits
- Professional development opportunities

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected] .

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity
Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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