Email Operations Specialist (60581)

Under general supervision, the Email Operations Specialist supports the execution and optimization of prospecting email campaigns for member acquisition. This role is primarily focused on external email campaign coordination, audience readiness, and operational execution - ensuring that all email initiatives are accurately built, thoroughly tested, and successfully delivered. The position partners closely with internal marketing teams, external list vendors, and other stakeholders to ensure campaigns are executed efficiently, compliantly, and on time.

What you will do:

- 1. External Email Campaign Coordination & QA

• Coordinate with external list vendors, internal Marketing teams, and eBusiness to support the build and deployment of member acquisition email campaigns
• Manage timelines, inputs, and deliverables across stakeholders to ensure on-time execution
• Conduct QA checks to validate accuracy, targeting, and readiness prior to deployment

- 2. Audience Segmentation & List Management

• Operationalize audience segmentation logic, targeting criteria, and suppression strategies
• Maintain accuracy of audience files prior to handoff for deployment
• Ensure compliance with opt-in/opt-out requirements and data privacy standards

- 3. Member Acquisition Email Program Support

• Support day-to-day execution of the member acquisition email program
• Coordinate campaign setup elements including promo matrices, creative inputs, and vendor requirements
• Track execution progress and proactively flag risks or gaps

- 4. Performance Monitoring & Optimization Support

• Monitor external email campaign performance metrics and flag trends or opportunities for improvement
• Partner with analytics and marketing teams to share insights and support optimization efforts
• Oversee external list vendors to ensure performance list models are applied correctly and audience targets are selected to reach intended audiences
• Facilitate testing plans (A/B testing, segmentation variations, etc.) in partnership with stakeholders
• Assist in maintaining documentation of campaign performance and learnings
• Support continuous improvement of targeting, segmentation, and campaign operations

- 5. Cross-Functional Collaboration

• Partner with eBiz, paid media, and creative studio teams to ensure creative assets, HTML and campaign components are accurately implemented
• Act as a central point of coordination to ensure alignment across teams involved in email campaigns

Qualifications

What You Will Need
- Bachelor's Degree in Marketing, Communications, Business, or a related field required or
- 6-8 years of additional relevant experience required
- 3-5 years of experience supporting email marketing campaigns, including campaign coordination, audience segmentation, and campaign execution required

Why AAA Northeast
Career Growth:  With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
Trusted Legacy:  With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

- Award-Winning:  We’ve been named as a Top Employer for the last 7 years

- Health Coverage:  Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.

- Retirement:  6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period

- Paid Time off:  3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually

- Additional Perks:  Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!

- Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.