Community Relations Officer

Position Title: Community Relations Officer
Department: Administration
Reports To: Administrator / Management
Job Type: Full-time

Job Summary:

The Community  Relations Officer serves as the primary face and voice of the organization. This dual-functioning role bridges exceptional visitor hospitality with robust administrative, data, and financial record-keeping . The ideal candidate will seamlessly manage applicant intake, update digital portals, handle basic outdoor financial errands, and provide data entry support across multiple departments.

Key Responsibilities & Duties:

Front Desk & Visitor Management
 
- Welcoming and assisting visitors, guests, and applicants in a highly professional and courteous manner.
- Providing accurate information and guidance to visitors regarding organizational processes and application requirements.
- Maintaining the Visitor Log and updating real-time visitor records on the Citizen Society Portal.

Application Processing & Record-Keeping
 
- Preparing applications, forms, and official documents accurately as necessary.
- Conducting thorough reviews to ensure all required information, supporting data, and essential documentation are completely gathered from the applicant at the intake stage or before proceeding for approval.
- Escalating files to management to present applicant details and officially obtain management's final decision regarding their facilitation.
- Ensuring time-bound application closure by finalizing and archiving applications (whether approved or rejected by management) strictly within the time frame mandated by organizational policy.
- Tracking application lifecycles by keeping precise, up-to-date records of both approved and rejected applications.
- Organizing and maintaining historical physical and digital records to ensure seamless retrieval.

- Implementing a systematic archiving system specifically for scanned vouchers and financial documents.

Financial Coordination & Outdoor Errands
 
- Maintaining precise records against Requisitions, Journal Vouchers (JVs), and bank vouchers.
- Coordinating closely with the accounts staff to ensure the accuracy and completeness of financial records and cheques.
- Executing bank visits for secure cash deposits and withdrawals as required by management.
- Visiting external vendors for bill collections, quotation, or check disbursements.
- Carrying out miscellaneous outdoor tasks and duties on behalf of the organization.

Cross-Departmental & Team Support
- Serving as an on-demand backup for data entry officers at the dispensary, academy or dialysis center.
- Ensuring timely and precise data entry of all organizational records, documents, and logs into the main database.
- Supporting the social mobilization team with administrative tasks as and when required.
- Fulfilling any other tasks assigned by the Administrator or senior management.

Job Specifications & Requirements
- Education: Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
- Experience: At least 1 year of experience in front desk management, customer service, or data entry (experience with community portals is a strong plus).
- Technical Skills: Proficiency in Microsoft Office (Word, Excel), data entry accuracy, and comfort learning specialized database portals like the Citizen Society Portal.
- Interpersonal Skills: Excellent verbal communication, a welcoming demeanor, strong organizational skills, and a high level of integrity for handling cash/financial tokens.
- Mobility: Willingness and ability to travel locally for outdoor tasks.

ACE Money Transfer profile: https://acemoneytransfer.com/company-profile