About this role
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
The Manager Default Systems & Support will oversee a team of foreclosure business analysts and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management.
Direct Reports
- Business Analyst - Default Systems & Support
- Foreclosure Specialists
Principal Duties
- Supervise a staff of 8+ Foreclosure Business Analysts and /or Administrators.
- Develop and maintain up to date policies and procedures.
- Identify areas for process improvement and help implement new processes, as necessary.
- Train of new hires on all systems of record, investor guidelines and industry standards.
- Train of team on new processes as implemented.
- Use reporting to manage the team and makes changes to reporting, as necessary.
- All aspects of personnel management including coaching and annual reviews.
- Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
- Track and analyze departmental data and report on the activities of the team.
- Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
- Must be able to make business decisions based on likelihood of recovery versus liability risks.
- Develop an in-depth knowledge of process workflows, system usage and production of various servicing departments.
- Produce accurate monthly reporting on assigned areas of focus and ensure consistency and accuracy in data, reporting, and results.
- Track, monitor and address exception results from assigned tasks and reports and alert management of any issues.
- Assist in the implementation of process improvement and quality control initiatives in conjunction with capacity plans and workflow time study analysis.
- Utilize metrics to drive process and performance improvement.
Education and Experience Requirements
- 6-8 years of foreclosure or mortgage service-related experience required.
- 2+ years of leadership or management experience preferred.
Knowledge, Skill, and Ability Requirements
- Microsoft Suite & Outlook.
- Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
- Must be effective in multi-tasking and be goal oriented.
- Must be able to work on a team or independently with minimal supervision.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position, the candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits :
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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