About this role
Description
MRI Administrative Assistant Job Description
The MRI administrative assistant will perform the daily administrative duties that serve our MRI patients. This individual is responsible for checking in MRI patients as they arrive for their appointment. They will also aid patients throughout their visit ensuring comfort and care throughout their time within the building. They will assist the High-Risk Department by obtaining prior authorizations, reviewing and organizing medical records and preparing specimen kits for send-out. This position is full-time M-F with occasional Saturdays.
Responsibilities and Duties May Include:
- Retrieve and triage voicemails from patients and referring doctors’ offices
- Check in MRI patients (~18-20 per day) and Blood draw patients (up to 4 per day)
- Submit insurance prior-authorization paperwork
- Monitor daily dashboards
- Day ahead patient chart prep
- Electronic billing of services
- Maintain cancellation list and contact patients as last-minute appointments become available
- Prepare blood and buccal specimen kits
- Oversee consent paperwork for genetic testing
- Prepare patient educational materials for newly diagnosed patients
- Ensure cleanliness of waiting room
- Support an efficient, on-time daily schedule
- Stock gowns, juice and snacks
- Scanning and faxing
Skills and Qualifications
- Associates degree
- 2+ years’ experience working in healthcare practice or hospital
- Excellent interpersonal and organizational skills
- Able to maintain highest level of confidentiality
- Attention to detail
- Superior customer service skills
- Basic understanding of computer technology
Performance Standards
High-Risk Administrative Assistants are expected to perform well in a team environment, also possessing the ability to work independently with minimal supervision. The expectation is that the needs of the patient are always the priority. The ability to multitask and attention to detail is essential in this role. This position reports directly to the High-Risk Department Manager.