Customer Service Representative (Arabic & English)

About the team
 
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

- Handle high volume live chat and other online tools

- Provide accurate, valid and comprehensive information

- Follow communication procedures, guidelines, and policies

- Support other business units with customer liaison, accurately document customer requests

- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

- Go the extra mile to engage customers

Requirements

- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry

- College degree or above

- Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role

- Previous experience with cross-functional support will be advantageous

- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team

- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations

- Passionate for the customer service industry and can accept to work under different work shifts

- Positive about the crypto industry

Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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