Principal Technical Program Manager, Region Services

Description

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

Amazon Web Services (AWS) is seeking a Principal Technical Program Manager (TPM) to join the region Services organisation as a technical resource, taking the lead on solving complex operational challenges in some of the most sensitive and mission critical clouds. You will be responsible for driving large-scale global projects and initiatives, leading cross-functional teams focused on the delivery of new workflow features and tools that enhance productivity, open capacity at a faster rate and secure devices to AWS standards.

We are looking for a passionate, deeply technical, and results-oriented Principal (TPM) to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods

If you like to focus on customer experience, think and act globally and want to contribute to the operational excellence of Amazon, we’d like to meet you. Your work will help to take AWS into the future; innovate cloud computing solutions and solve technical problems while fundamentally transforming the way we partner with customers to meet their key mission requirements and goals.

Key job responsibilities
- Gather business requirements, document functional and design specifications, define user acceptance criteria for testing software, ensure systems capture applicable data to enable customers to measure how effective their processes are and leverage software on a regular basis.
- Identify and assemble the appropriate resources for each project, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
- Contribute with cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.
- You rely heavily on influence over authority to drive project deliverables.
- You will manage repair requests in a high-volume environment, as well as managing response to high severity events.
- You will present to senior leadership on a regular basis, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner.
- You be responsible for data collection, analytics and dashboard creation as a way to help others recognize the best path to make the business better.

About the team
Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 10+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- 6+ years of software development experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.