Adoptive Parent Caseworker

SUMMARY:

In this customer service role, the employee will provide compassionate support to adoptive parents throughout their adoption journey. They will proactively address needs, anticipate concerns, and offer guidance on paperwork, resources, and process updates. Operating with empathy and professionalism, they will ensure adoptive parents feel informed, confident, and supported every step of the way. Their goal will be to create a positive, seamless experience for families, building trust and offering reassurance during an emotional and transformative time.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

- Provide professional services, guiding adoptive parents through the adoption journey with empathy and expertise.

- Build trusted relationships with adoptive parents, offering guidance throughout the process, ensuring timely and reliable follow-up.

- Support the development of adoption plans, assisting adoptive parents in creating their profile from initial admission through placement with a loving family.

- Facilitate child matching, placement, and post-placement supervision, ensuring a smooth adoption process.

- Facilitate positive relations between birth parents and prospective adoptive families, ensuring clear communication and understanding.

- Foster long-term, empathetic relationships with adoptive parents and their families, providing continuous support where needed.

- Manage multiple adoption cases concurrently, tracking progress, following up, and maintaining accurate documentation.

- Operate confidently and independently, utilizing good judgment and requiring minimal supervision.

- Leverage agency and community resources at the federal, state, and local levels to support adoption processes.

- Collect necessary information, assess individual needs, and develop comprehensive case management plans tailored to each family.

- Coordinate the collection of required information to ensure compliance with regulatory agencies.

- Maintain accurate records of all adoption cases, ensuring proper file closure and timely sealing of adoption records.

- Complete home studies and post-placement reports, ensuring all requirements are met and documented accordingly.

- Assist in facilitating monthly training for prospective adoptive parents on domestic adoption, preparing materials, coordinating logistics, and addressing participant questions.

- Perform other duties as assigned to support the organizations operational needs and contribute to the teams overall success.

Qualifications

MINIMUM REQUIREMENTS:

- Bachelor's degree in social work, psychology, or a related field.

- One year of prior experience with adoption and case management.

- Valid driver's license.

- Strong communication skills, both written and verbal, with the ability to build trust and foster relationships.

- Empathy and emotional intelligence to work effectively with adoptive parents, birth parents, and children.

- Excellent organizational skills to manage multiple adoption cases, track progress, and maintain accurate documentation.

- Strong problem-solving abilities and adaptability to handle challenges as they arise.

- Skilled in project management, with the ability to manage various aspects of the adoption process simultaneously.

- Strong ability to deliver exceptional customer service, anticipating needs, addressing concerns, and providing expert guidance for a positive, seamless experience.

- Ability to operate independently, using sound judgment and requiring minimal supervision. Proficiency in Microsoft Office Word, PowerPoint, Excel and Microsoft Teams.

PREFERRED REQUIREMENTS:

- Experience in client assessment and adoption counseling.

- Bilingual in Spanish.

WORKING CONDITIONS:

- Operate primarily in a climate-controlled office environment with a fast-paced workflow, requiring the ability to shift between tasks, manage frequent interruptions, and meet time sensitive deadlines efficiently.

- Regular, punctual attendance is essential for maintaining efficient service delivery.

- Occasional travel required for home visits, trainings, meetings, or community events.

- May require some evening or weekend work to accommodate adoptive parents' schedules or urgent needs.

- Work environment involves handling sensitive and emotional situations related to adoption and family dynamics.

PHYSICAL DEMANDS:

- Frequent walking, standing, bending, squatting, reaching, and twisting.

- Regular use of office equipment and handling of documents as part of daily tasks.

Equal Employment Opportunity Statement

Gladney Center for Adoption is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors. We encourage applications from individuals of all backgrounds and experiences.