About this role
What You'll Get To Do
- 1. Field Deployment & Operations
- Lead the end-to-end deployment of autonomous systems in customer environments.
- Ensure systems are configured, tested, and operational under real-world conditions.
- Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.
- 2. System Reliability & Performance
- Gather and analyze field feedback to identify areas for improvement.
- Work closely with product and engineering teams to drive enhancements into the core system.
- Implement monitoring and diagnostic tools to ensure sustained reliability.
- 3. Customer Enablement & Adoption
- Partner with customer teams to train and support operators in achieving operational readiness.
- Translate complex technical concepts into clear, actionable workflows.
- Act as a trusted advisor to accelerate adoption and long-term value realization.
- 4. Cross-Functional Collaboration
- Serve as the voice of the customer, bringing field insights back to engineering and product teams.
- Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
- Contribute to building scalable deployment practices and playbooks for future rollouts.
What You Have
- Master’s degree or higher in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related technical field (or equivalent practical experience).
- 2-3 years of experience in software engineering, systems integration in Field Robotics industry.
- Experience in field deployment of complex technical systems.
- Proficiency in Python, C++, Git, ROS.
- Familiarity with Linux-based systems, containerization, and cloud infrastructure.
- Strong troubleshooting and debugging skills across software, hardware, and networking layers.
- Self-starter mindset with the ability to thrive in ambiguous and rapidly changing environments.
Extras That Set You Apart
- Experience deploying, operating, or maintaining mission-critical systems in real-world environments.
- Experience using Jira or Wrike or Confluence or other program management software tools
- Ability to work directly with customers in high-stakes, fast-paced settings, translating needs into technical solutions.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to travel and work on-site with customers as needed.