About this role
Schedule :
Rotating Sunday-Saturday, 9 am-6 pm.
Rate $19.00 to $24.00 DOE
Summary :
Call Center Professionals should enjoy building great relationships and excel at recommending integrity-needed items to our valued guests over the phone. Have great time management skills and efficiency at answering multi-line phones.
Job Duties :
● Answer inbound calls by the second ring
● Return emails, texts, and voicemails within the hour
● Conduct outbound calls after 9 am daily
● Schedule a minimum of 22 appointments daily
● Facilitate a minimum of 100 calls consisting of inbound and outbound daily
● Present and sell PPM products a minimum of 10 times monthly
● Complete assigned weekly outbound list
● Triage scheduling appointments for Express, Repair, Rental, and Reconditioning teams
● Confirm and correct client demographic information, including the addition of email and cellular information
● Confirm transportation for each appointment
● Present recommended products and services
● Utilize ShopKey platform, Parts Department & Lead Technicians to create quotes
● Cross-train to cover in Shuttle & Rental Departments
Qualifications
Qualifications :
● Proven work experience as an Appointment Setter or similar role
● Strong customer service orientation
● Ability to multitask and prioritize tasks
● Flexible and adaptive to changing situations
● Attention to detail and accuracy
● Ability to work independently and in a team
● Top-notch verbal, written, and interpersonal skills
● Outstanding listening skills and attention to detail
● Excellent phone etiquette
● A professional and courteous disposition
● Persuasive and results-oriented
● A high school diploma or equivalent is preferred
● At least 2 years of experience in appointment scheduling
● Proficiency in MS Office Suite
● Excellent organizational and communication skills
● Knowledge of relevant scheduling software