Special Agent

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

The Special Agent is responsible for conducting internal and external investigations in the Philippines to protect American Express, its customers and colleagues from fraud, misconduct, harm and loss. The role independently manages routine and moderately complex cases with minimal supervision, assists with highly complex matters, and may support Global Security team members across Southeast Asia. The primary focus of the role is Investigations, with occasional cross-functional support for physical security and crisis response. The role reports to the Director for Global Security - Southeast Asia. This is a hybrid, Monday-to-Friday role that will support night shift operations and entails 24/7 on-call availability for urgent Global Security matters

Minimum Qualifications:

- Minimum of five years of relevant experience in investigations, law enforcement, corporate security, fraud, risk management, compliance or a related field.
- Strong analytical, judgment, communication, stakeholder-management and time-management skills, with the ability to independently manage routine and moderately complex investigations.
- Ability to handle sensitive and confidential matters with discretion and professionalism.
- Bachelor’s degree is preferred, or an equivalent combination of education and relevant experience. Preferred fields include business, criminal justice, law, security or social sciences.
- Working knowledge of applicable Philippine laws, privacy requirements, evidence-handling standards, interviewing techniques, law-enforcement referrals and court-related processes is preferred.

Additional Details:

- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home

- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.