About this role

The Customer Experience & Quality Specialist supports the continuous improvement of Infineon's developer-facing digital platforms by gathering customer insights, conducting quality assessments, coordinating testing activities, and identifying opportunities to improve user experience. Working closing
with product Owners and alongside the Operational Excellence Expert, the role
serves as the customer advocate within the product team, ensuring customer
feedback, usability findings, and quality insights are systematically
collected, analyzed, and converted into meaningful product enhancements.

Your role Key responsibilities in your new role

1 Customer
Feedback Management

· Monitor customer feedback
channels, surveys, and support insights.

· Support the closed-loop
feedback process by categorizing, tracking, and following up on customer
issues.

· Identify recurring themes,
trends, and root causes from customer feedback.

· Escalate customer-impacting
issues to Product Owners and the Operational Excellence Expert for resolution
and tracking.

· Assist in preparing regular
customer experience reviews and reports.

2 User
Research & Customer Insights

· Conduct customer interviews
and collect qualitative feedback.

· Support the development of
interview guides and research plans.

· Analyze user behavior, pain
points, and unmet needs across the developer journey.

· Summarize findings and
propose improvement opportunities for products, content, and user journeys.

· Help maintain a continuous
feedback loop between users and product teams.

3 Product
Quality Validation

· Execute regression testing
for key user journeys and platform features.

· Validate new functionality
before release from a customer experience perspective.

· Document defects, usability
challenges, and improvement recommendations.

· Coordinate with Product
Owners and Engineering teams to verify issue resolution.

· Help maintain testing
documentation and quality checklists.

4 Break-a-thons
& User Testing

· Support the planning and
execution of break-a-thons and user testing initiatives.

· Create testing scenarios
covering critical user journeys and edge cases.

· Coordinate participation
across business functions and regions.

· Capture findings, prioritize
observations, and ensure outcomes are documented.

· Track implementation of
identified improvements.

5 Continuous
Improvement

· Identify opportunities to
enhance usability, content discoverability, accessibility, and customer
satisfaction.

· Support root cause analysis
activities for recurring customer issues.

· Work with Product Owners and
the Operational Excellence Expert to ensure corrective actions are implemented.

· Track the effectiveness of
improvement initiatives and report outcomes.

6 Collaboration
with Operational Excellence

The
role works closely with the Operational Excellence Expert, who owns:

· Operational processes and governance

· Platform monitoring and observability

· Dashboarding and reporting infrastructure

· Workflow automation

· SLA management

· Incident management and operational escalation

The
Customer Experience & Quality Specialist contributes by:

· Providing customer insights
that help prioritize operational improvements.

· Identifying quality gaps and
customer-impacting issues.

· Validating whether
operational fixes solve underlying customer problems.

· Supporting root cause
investigations from a customer perspective.

· Measuring customer impact after
improvements are implemented.

Your profile Qualifications and skills to help you succeed

- Bachelor's degree in
Business, Marketing, Engineering, UX, Digital Products, Information Systems, or
similar.
- 2-3 years of
experience in Customer Experience, Product Quality, UX Research, Digital
Marketing, Product Operations, or a related field.
- Experience analyzing
customer feedback and user behavior
- Strong analytical and
problem-solving skills.
- Excellent communication and
stakeholder coordination skills.
- Familiarity with
digital platforms, websites, or customer-facing products

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone.

We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.

Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply.

Please let your recruiter know if you need any accommodations during the interview process.

Learn more about our various contact channels and about Diversity & Inclusion at Infineon.