About this role
Role Summary
Lead end-to-end IT delivery for retail, office, airport, Data center, and infrastructure initiatives across Tiffany & Co. Japan. The role owns project planning, local implementation, stakeholder alignment, vendor coordination, budget tracking, and operational readiness to ensure projects are delivered on time, within budget, and with minimal business risk.
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Key Responsibilities
Project & Workstream Delivery
- Lead IT project delivery across store openings, office moves, airport locations, infrastructure upgrades, and closure/migration activities.
- Translate business and global IT requirements into local execution plans, timelines, budgets, and go-live readiness activities.
- Coordinate cross-functional stakeholders including local IT, global IT, retail operations, finance, store planning, travel retail, telecom, infrastructure, and application teams.
Vendor & Stakeholder Coordination
- Manage external vendors and service providers for procurement, onboarding, implementation, issue resolution, and delivery follow-through.
Budget & Financial Management
- Drive CAPEX/OPEX planning, project cost estimation, vendor quotation review, purchase requests, and funding discussions.
- Manage financial risk, cost exposure tracking, and assessment of additional work requirements.
Risk, Security, & Operational Readiness
- Identify delivery risks, operational constraints, and technical dependencies, recommending practical solutions and escalation paths.
- Promote cybersecurity awareness and best practices in project execution, vendor coordination, and asset lifecycle management.
- Ensure site readiness including network, devices, telecom, and end-user support setup for new and existing locations.
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Requirements
Education & Experience
- Education: Bachelor’s Degree is required.
- Experience: Minimum 5 years of relevant experience in IT project delivery, infrastructure management, or workplace technology environments within retail, corporate, or complex operational settings.
Language Skills
- Japanese: Native level (required for extensive local vendor, contractor, and stakeholder coordination).
- English: Business level (required for collaboration with global IT and regional leadership).
Technical Environment
- Network infrastructure (LAN and wireless, SD-WAN / VeloCloud VCE, ISP connectivity)
- Rack and site infrastructure
- Active Directory
- Knowledge of middleware technologies
- Microsoft Teams Phone and Microsoft 365
- Workspace ONE endpoint deployment/support
- Zscaler and enterprise security/telecom solutions
Preferred skills
- Knowledge of middleware technologies
- Microsoft Teams Phone and Microsoft 365
- Workspace ONE endpoint deployment/support
- Zscaler and enterprise security/telecom solutions
Other
- Microsoft Teams Phone and Microsoft 365
- Workspace ONE endpoint deployment/support
- Zscaler and enterprise security/telecom solutions