About this role
Scope:
- The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN)
- Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer.
- The Partner Network team works with the Carriers and Suppliers who are now part of the Network.
- This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.
Technical Environment:
- Work Management/Issue Tracking: Aha!, JIRA
- Documentation: Confluence, Sharepoint
- Reporting/Analytics: Excel
What you’ll do:
Execution & Issue Management
- Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
- Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
- Track cross-functional issues and dependencies with PMG, PD, and other external teams.
- Proactively follow up on overdue or at-risk items and drive actions through resolution.
- Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.
Operational Reporting & Governance
- Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
- Develop dashboards and reports that provide visibility into overall team execution and operational health.
- Identify trends and recurring issues and communicate actionable insights to leadership.
- Ensure action items have clear ownership, target dates, next steps, and follow-through.
Process Management & Documentation
- Capture and standardize end-to-end Partner Network processes and operating workflows.
- Create and maintain SOPs and process documentation in Confluence.
- Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
- Identify process gaps, inconsistent handoffs, and operational friction.
- Recommend improvements to workflows, governance, reporting, and team processes.
Continuous Improvement
- Identify opportunities to simplify, standardize, and improve operational processes.
- Analyze recurring issues to identify root causes and recommend corrective actions.
- Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
- Support strategic initiatives and process improvement efforts across the Partner Network.
What we are looking for:
Required Qualifications
- Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
- 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
- Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
- Hands-on experience with JIRA or similar work management tools.
- Strong Excel skills.
- Experience creating and maintaining process documentation or SOPs.
- Strong organizational, communication, and follow-through skills.
- Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.
Preferred Qualifications
- Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
- Experience in enterprise SaaS, supply chain software, or technology operations.
- Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
- Experience working with geographically distributed and cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.