Sales Support Coordinator – 2026/02

Position Title : Sales Support Coordinator

Location : Nairobi, Kenya

Reporting to : Senior Group Client Relationship Manager

About Castor Vali

We are a global risk management and security group operating across Africa and internationally, supporting clients in complex and often high-risk environments.

At Castor Vali, our people and culture are at the heart of how we work and grow. We value professionalism, integrity, and collaboration, and we seek individuals who take pride in upholding high standards while working constructively as part of a supportive, high-performing team. In return, we invest in our people through structured onboarding, training, and ongoing support, creating an environment where individuals can develop their skills, take ownership of their work, and build long-term careers as part of the Castor Vali team.

Purpose of Role

Within this context, Castor Vali is a fast-moving organisation with a broad range of customers across many geographies, industries and sizes. To support the sales team (BDMs) and the service lines, we require a Sales Support Coordinator to help with day-to-day administrative duties as well as structured engagements with our customers.

Key Responsibilities

- Manage the renewal of customer contracts for subscription services, ensuring key dates and actions are tracked and followed up.

- Prepare Letters of Engagement (LoEs) for new and existing customers.

- Prepare commercial quotations for customers and prospects, working with the relevant teams to ensure pricing and requirements are accurate.

- Coordinate and assemble customer and prospect proposals for new opportunities using Salesforce and PandaDoc.

- Create and update customer and prospect pitch decks and other sales materials in PowerPoint.

- Triage incoming enquiries, including requests for trials, demos and further information, and ensure they are directed to the appropriate BDR or BDM.

- Set up and maintain new customer accounts in Salesforce, ensuring information is complete and accurate.

- Generate Salesforce reports on sales activities, performance, results and other agreed metrics to support the Business Development team.

- Track tenders and formal procurement processes, coordinating information and supporting the team to meet submission deadlines.

- Research target customers and prospects to support business development outreach, proposals and account planning.

- Provide occasional customer-facing support to Account Managers, including coordination of communications and follow-up actions.

- Maintain a high level of customer data integrity and cleanliness across Salesforce and other relevant systems.

- Follow agreed sales processes and contribute to improvements in sales administration, CRM processes and ways of working.

- Support the wider Business Development and Marketing teams with events, campaigns, customer engagement activities and other sales initiatives as required.

Qualifications and Experience

- Significant experience in sales support and/or sales admin roles

- Experience in customer-facing roles would be advantageous

- Must have experience with quotes, proposals and pitches

- Expert-level knowledge of Microsoft Office Suite

- Strong organisational ability and experience of juggling multiple tasks

- Experience with systems like CRMs, preferably Salesforce

- Ability to work with multiple departments and people across the business

- Previous experience in the security sector and/or with businesses based in Africa would be advantageous but not essential

Personal Attributes

- Highly personable with great interpersonal skills

- A strong influencer with a persuasive and eloquent communication style

- Impeccable attention to detail

- Excellent written communication skills

- A team player but also a motivated self-starter

- An unflappable demeanour and used to working under pressure

- Thrives at facing deadlines and task management

- Highly resilient and used to working in a fully remote role

- Enjoys solving problems and contributing to team/company success

- Curious and keen to learn in a constantly changing industry

- Hard-working, committed and takes ownership of their work

Benefits and Opportunities

- Competitive and market-aligned compensation

- Medical insurance and wellbeing support

- Structured onboarding, induction, and continuous learning

- Regular performance reviews focused on growth, impact, and potential

Candidates must be eligible to work in Kenya.

Applications are open until 15th October 2026 . Interviews will be conducted on a rolling basis, and early applications are encouraged. The role may close earlier if a suitable candidate is identified.