Technical Support Engineer (m/w/d) IN WIEN

We’re a real startup, not a playground. Bootstrapped and fast-growing.

**Our motto: Move fast, break things. Chatarmin to the moon.**

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a **Technical Support Engineer as part of our Customer Success Team** who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

Aufgaben

* Be the go-to person for first-level technical questions from customers (chat, email, and tickets)
* Train and improve our AI support bot to deliver better outcomes
* Join customer calls when technical depth is needed
* Troubleshoot and resolve issues fast - or escalate smart when needed
* Write and maintain clear technical documentation and knowledge base articles
* Work closely with the product team to flag bugs, suggest fixes, and improve the customer experience

Qualifikation

* 1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
* You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
* You enjoy engaging directly with customers and take pride in resolving issues efficiently.
* **Clear communicator in writing and speech (fluent in German and English)**
* Calm under pressure, eager to learn, and ready to hustle
* Preverably living inVienna. Europe is a must.
* Fluency in both German and English (spoken and written) is mandatory.

Benefits

* Young, highly motivated team with zero ego
* Direct impact on the company and the product
* Zero politics, just ownership and impact
* Real career growth: This is a launchpad, not a dead-end
* Fair base salary + performance bonus: **Your impact drives your income**

**Interview Process**

1. 15 Min Call with CS Lead
2. Case Study: 60 Minutes Case Study and Q&A
3. Trial Day in the Vienna Office & Cultural Fit