About this role
Who are we?
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.
We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.
Let’s connect and discuss how you can make a difference on our team!
Apply to DIB if you have:
- Excellent knowledge of Amadeus GDS, with at least 3 years of experience
- Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
- Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
- Fluency in spoken and written Swedish, Finnish and English – knowledge of Danish and/or Norwegian is a plus
- Willingness to work evenings, night shifts, and weekends from home (shift-based work)
- A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
- Bonus points if you have experience working with Zendesk
What you’ll do:
- Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
- Provide empathetic, professional support via phone, email, and chat
- Ensure every interaction reflects our values of speed, care, and efficiency
- Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
- Stay updated on airline policies, travel regulations, and system changes
What’s awesome about working at DIB?
- Be part of a fast-growing, modern travel company where your voice matters.
- Fully remote working model
- Training, learning, and development opportunities – we invest in your growth.
- A supportive, ambitious, and international team.
Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.