Deputy Manager - HR Operations

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

- Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees

- Dynamic, Inclusive and Diverse team culture

- Gender Neutral Policy

- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

- Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

To manage Employee lifecycle on HRMS (Human Resource Management System), HR project deployments, process automations and lead people related analytics.

Role Accountability

On-Boarding:

- Managing on-boarding processes for all new recruits in SBIC, updating and enrolment into the required systems, submitting statutory forms and other associated tasks to ensure high employee experience (Sending welcome e-mail, messages and giving calls) and sharing prior or post information with the respective stake holders

- Serve as coordinator to recruiters/ hiring managers in determining how the on-boarding processes are working and recommends changes in overcoming roadblocks that hinder the process.

- Manage Day 1: on-boarding orientation program for all new joiners with support on logistics, content and delivery of the program as needed.

- Ensure timeliness and accuracy in collection and storage of all employee records both in digital and physical format as per agreed guidelines

- Support on MIS for on boarding (Reporting default cases on Day 1 for all the stake holders)

- Support employees and HR with all requests on employment letters and records respectively

- Manage incoming vendor requests and inquiries from stakeholders and external vendors. Ensure appropriate compliance activities are performed at all times, partnering with compliance and Risk teams as necessary

- Carry out vendor audits to ensure SLA adherence and ensure all audit observations are closed within the agreed TAT if required

- Assigning policies to newly hired employees in the ESS system as shared by HRM prior to on boarding to avoid any attendance issues

- Introducing automation in the process to cut the timeliness, avoid duplicity of work and mitigating chances of error

Attendance:

- Streamline & run the complete Attendance Management system end to end (Marking exceptions, Updating Comp offs, keeping approvals or log reports)

- Ensure all checks against the attendance rules/policy are regularly tested, also perform validation of system & reports.

- End-to-end testing of all modules of attendance management system during new implementations

- Ensure all process changes are done following the change management process and within the agreed Timelines

- Maintain effective communication with all stakeholders in order to maximize knowledge and minimize communication gaps

- Sharing agreed Attendance reports to HRMs and with other stake holder

- Monthly reconciliation files with HRM for correction of system tagging (roster/non-roster to avoid gaps)

- Monthly reconciliation on considerations of attendance inputs received on leave via SFTP integration

Leave:

- Supporting employees to mark/reverse leaves from back-end post all the validations and checks (exception, suspensions, medical or any other)

- Maintaining records of log/approvals to avoid audit issue

- Reconciliation Outside system of Leaves and encashment basis the available report of leave and attendance

- Weekly leave reports to HRMs to avoid multiple queries on the specified template

Others:

- Periodic Dashboard/Trackers/Automation of data - requirement basis HR-Operations or within HR function

- Employee Increment letters - via automation

- Daily mailers to employee to update on short/gap of attendance

- Product UATs - requirement basis

Measures of Success

- Timely and accurate completion of onboarding formalities

- Timely, accurate and safe storage of all employee records

- New joiner NPS

- No adverse observations in internal/external audits

- Timely attendance input for payroll processing

- Process adherence as per MOU

Technical Skills / Experience / Certifications

- Knowledge of HCM

- Knowledge of employee lifecycle processes

- Vendor management experience

- Strong knowledge and expertise in Employee onboarding, Record management

Competencies critical to the role

- Customer Orientation

- Process Orientation

- Detail Orientation

Qualification

Graduation in any discipline, Diploma in Human resources will be preferred

Preferred Industry

Any industry