Hospital General Manager

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Hospital General Manager is accountable for the leadership of the business unit and site EXCO, to ensure the sustainable performance of the site, alignment to the Netcare values and fostering a culture of inclusivity and empowerment. The incumbent is further responsible for the development and implementation of the hospital strategy in line with Netcare’s strategic themes.The incumbent will also be responsible for scanning and interpreting macro and microenvironments to implement and drive strategies that will capitalize on opportunities and mitigate potential risks to the business. The incumbent will be responsible for building and enhancing the relationships with existing medical doctors and liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Strategic direction

- Demonstrate leadership by conveying a strong sense of commitment to the Netcare values.
- Provide strategic direction and implement key performance areas for the business unit.
- Identify areas for change and new business opportunities for the business unit as potential growth areas.

Financial management

- Secure and manage sufficient financial resources to facilitate business development or expansion.
- Conduct opportunity viability assessments.
- Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets.

Environmental Scanning

- Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects.
- Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share.
- Understand brand strategies and develop and execute targeted initiatives to build brand loyalty and to showcase Netcare’s value proposition.
- Stay abreast of industry related events, publications, and announcements.
- Stay abreast of on-going projects in the health sector in terms of scope, funding and delivery models.

ORGANIC GROWTH

Branding and marketing

- Be a custodian for the Netcare brand and align products, services, day to day activities and customer interactions with overall brand value propositions to drive the consistent delivery of brand promise through culture, systems, attitudes and external relationships.
- Understand customer / brand strategies and develop / execute customer specific, joint business plans with strategic initiatives, tactical implementation and KPIs.

New business development

- Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists.
- Refer potential new business opportunities to the Regional Director for further consideration.
- Locate or propose potential business opportunities by contacting potential doctors and specialist and discovering and exploring opportunities.
- Meet potential doctors and specialists by growing, maintaining, and leveraging networks.
- Analyse business relationships, determining due diligence requirements and measuring risks.

Financial management

- Secure and manage sufficient financial resources to facilitate business development or expansion.
- Conduct opportunity viability assessments.
- Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets.

DISRUPTIVE INNOVATION

Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.

- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

TRANSFORMATION OF OUR SOCIETY

Transformation targets

- Champion the Leading the Netcare Way , and strategically lead through a culture of inclusivity.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Ensure achievement of transformation goals as set out by the Board of Social Ethics.

Build and maintain stakeholder relationships

- Responsible for ensuring that leadership behaviours are modelled and aligned to the Netcare values.
- Provide timely guidance and feedback to help strengthen skill areas and leverage potential.
- Provide training and development opportunities for the respective teams aligned to the team’s core function.

People management

- Establish the business unit to be an employer of choice to attract and retain the best talent to achieve group objectives.
- Recognise and reward performance appropriately.
- Create an environment where employees have an appreciation for their role in the overall business unit value proposition.
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Manage the performance and delivery of all direct reports.

Teamwork

- Actively encourage participation of all team members.
- Develop collaborative relationships to help accomplish business goals.

Personal and professional development

- Assume responsibility for own personal and professional development.
- Ensure that leadership behaviours are modelled and aligned to the Netcare values.
- Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Required

- Relevant Bachelor’s Degree or equivalent NQF level 7 qualification.

Preferred

- Post Graduate degree or equivalent NQF 8 qualification in a related field.

WORK EXPERIENCE

Required

- Minimum 5 years’ experience in a senior leadership position.
- Senior leadership in a hospital environment and /or service related environment.
- Demonstrated ability to build senior strategic partnerships.
- Ability to grow market share and / or meet business targets.
- Ability to present business proposals to senior executives and stakeholders.
- Proficiency in stakeholder relationship management.
- Strong and persuasive negotiating skills.
- Resilience within a complex and challenging environment.

KNOWLEDGE

Required

- Sound financial knowledge.
- A detailed understanding of financial and business management principles.
- Good knowledge of the healthcare industry.
- Research and trend analysis.
- Excellent verbal and written communication skills
- Understanding of government and private partnerships essential.
- Proficient understanding of legislative and business climate pertaining to healthcare.

PHYSICAL REQUIREMENTS

- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

LEADERSHIP SKILLS

Visioning

- The ability to provide direction in terms of action towards certain future outcomes.

Empowering

- Creating conditions of willingness and participation amongst teams by providing sufficient encouragement, information, resources and authority to make the necessary decisions to accomplish tasks.

Energising

- Having the capacity to motivate and mobilize, impart strength, vitality and enthusiasm to teams to actualize the organization's vision of the future.

Designing and aligning

- Ensuring the optimal alignment of employee behaviour with the organization's vision and values.

Rewarding and feedback

- Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals.

Team building

- Creating team players and team effectiveness by using appropriate methods and a flexible interpersonal style to instil a cooperative atmosphere conductive to building a cohesive team.

Outside orientation

- Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organization.

Global mindset

- Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross-cultural sensitivity.

Tenacity

- The capacity and courage to persevere with one's purpose in a persistent and determined manner despite opposition or setbacks until the desired objective is obtained or it becomes clear that the objective is no longer attainable. Inspiring others, through active example, to have the courage of their convictions.

Emotional intelligence

- The capacity to foster trust and create an emotionally intelligent workforce whose members know themselves and deal respectfully and understandingly with others.  The ability to regulate and manage one's emotions healthily and productively.

Life balance

- Articulating and modelling the importance of the need for life balance for the long-term welfare of oneself and one's employees.

Resilience to stress

- Appropriately balancing these various pressures to maintain stable performance.

WORKING CONDITIONS

- Professional flexibility in working hours while supporting daily business operations.
- Will interact with internal and external customers through several different means.
- Travel to support the functions of the role may be required

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

- At Netcare, our core value is care .
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity - I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.