Client Support Analyst

Join FE fundinfo as a Client Support Analyst and play a vital role in delivering exceptional customer experiences while supporting global clients across industry-leading investment fund data and technology solutions.

This is an excellent opportunity to build your expertise within a global financial technology organisation, working closely with international clients and cross-functional teams. You will gain exposure to specialist products, develop strong product and financial market knowledge, and contribute directly to client satisfaction and business success. With opportunities to collaborate across global offices and expand your professional capabilities, this role offers both personal growth and meaningful impact in a dynamic and customer-focused environment.

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!

Your key responsibilities as a Client Support Analyst will include:

- Manage customer enquiries and issues received through calls, emails, chats, and customer portals, ensuring accurate classification, prioritisation, and resolution within agreed service levels.
- Investigate and resolve client issues and requests at first level wherever possible, escalating to technical and data teams when required.
- Deliver a professional, customer-centric support experience that enhances client satisfaction and strengthens customer relationships.
- Meet defined service level agreements, resolution targets, quality standards, and first-contact resolution objectives.
- Coordinate effectively with internal resolver teams and provide timely updates and communications to customers throughout the case lifecycle.
- Continuously enhance product and market knowledge and contribute to knowledge articles and service documentation.

You will need the following experience and skills to join us as a Client Support Analyst:

- You must have a minimum of 2 years’ experience in customer support, service desk, application support, or product support environments.
- You will have excellent English communication skills, both verbal and written, with the ability to confidently engage with international customers.
- You will have a good understanding of MS Office tools and experience using service desk or support management systems.
- You should possess strong analytical and problem-solving skills with the ability to manage multiple priorities and deliver results within service targets.
- You will be able to collaborate effectively with internal and external stakeholders, and knowledge of the financial services industry or fund data will be an advantage.

By joining the team as a Client Support Analyst, you will be offered the following:

- 24 days of annual leave (pre-booked)
- Paid study leave
- Enhanced paternity and maternity leave
- Statutory benefits including Provident Fund (PF) and gratuity
- Support to set up your home office
- Medical insurance with the option to add family members
- Annual health check-up
- Meal cards
- Full access to LinkedIn Learning for continuous development and career growth

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!