About this role
At Great State, we help organisations stay ahead of shifting customer expectations. We bring together strategy, creativity and technology to shape customer experiences and making that happen takes thoughtful planning and the right people working together.
We’re looking for a Resource Manager who can see the bigger picture, get into the detail and bring clarity to the way we plan and allocate work across the agency.
The role
Reporting to our Head of Delivery, you’ll own the day-to-day resource plan and keep a clear view of what’s coming next. You’ll connect project needs with the skills and availability of our people, freelancers and delivery partners, helping teams make informed decisions before resource pressures affect delivery.
Working closely with Delivery Leads, Client Partners, Heads of Department, People and Finance, you’ll balance project priorities, commercial requirements and employee wellbeing. You’ll build confidence in the plan, make trade-offs clear and help us improve how resourcing works across Great State.
What you'll be doing
- Keeping the agency connected. Maintain an accurate resource plan, looking ahead across confirmed projects, likely pipeline, leave and internal commitments.
- Getting ahead of challenges. Spot capacity gaps, scheduling conflicts and competing demands early, bringing practical options and clear recommendations.
- Helping people make decisions. Lead focused resource meetings and ensure priorities, decisions and actions are understood and followed through.
- Coordinating external support. Work with colleagues to secure freelancers, contractors and near-shore partners, keeping availability, costs and approvals visible.
- Turning data into useful insight. Produce clear reporting that helps teams understand capacity, demand and emerging risks, and informs wider workforce planning.
- Building better ways of working. Keep Synergist accurate and reliable, champion consistent planning processes and introduce practical improvements to workflows and reporting.
You'll thrive here if you..
Enjoy bringing order to a busy, changing environment. You’re organised and analytical, but you also understand that a resource plan is about people: their skills, development, workload and ability to do good work.
You stay calm when priorities shift, ask thoughtful questions and feel comfortable challenging a request that needs more clarity. You can explain a constraint, talk through the options and help colleagues reach a workable decision.
You take ownership, follow things through and build trusted relationships across different teams. You’re equally comfortable working through the detail of a schedule and stepping back to understand what it means for the agency.
We're looking for someone with
- Experience in resource management, workforce planning, production coordination, project operations or a similar role in a multidisciplinary environment.
- Confidence managing complex schedules and competing priorities, with a forward-looking view of capacity and demand.
- Commercial awareness, including how allocation decisions affect project budgets, utilisation, freelance costs and delivery.
- Strong stakeholder management and communication skills, including the confidence to raise concerns constructively.
- Experience coordinating freelancers, contractors or external delivery partners.
- Confidence working with operational data, producing useful reports and improving processes.
Experience in a digital or technical agency, consultancy or other project-led business is essential. Familiarity with Synergist, or using AI tools to improve planning and reporting, would also be welcome.
Why Great State?
You’ll work with talented people across a range of disciplines, in a role that makes a visible difference to how the agency runs. You’ll have the opportunity to shape our resource management approach, improve how we plan ahead and help create the conditions for people to do their best work.
We’re a curious, collaborative team that values clear thinking, practical ideas and continual improvement.