About this role
Overview:
SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Purpose of the Role:
Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.
Key Responsibilities:
- Process customer and payment system requests via the Jira helpdesk and email.
- Monitor and maintain the stability of payment systems.
- Work directly with payment systems.
- Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
- Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
- Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Required Experience:
- Higher or incomplete higher education (preferably with a technical background).
- English proficiency at B2 level or higher.
- Russian proficiency at C1 level or higher.
- Experience working with payment systems is preferred.
- Hands-on experience providing support via a helpdesk system is desirable.
- Background in technical support (1st or 2nd line) will be an advantage.
- Basic knowledge of web architecture will be a plus.
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events