IT Service Manager Cloud Delivery (m/f/d)

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure from the network to cloud.

Your tasks

- Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery

- Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes

- Managing tasks: Independent monitoring of contract related and SLA responsibilities

- Recording conscientiously: Completing and maintaining documentation for cloud topics

- Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery

Your profile

- Education: Completed studies in computer science, business informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience)

- Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers

- Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes

- Languages: Conversationally fluent English language skills required (min. C1/ C2) as well as B1-B2 German language skills

- Personality: Goal-and solution-oriented way of working as part of a team, analytical approach to challenges, willingness to constantly deal with new technologies

Your benefits

- Security: the security of a large, globally active company with high standards for occupational safety

- Prospects: structured induction into the new area of responsibility, training and further education opportunities, e.g. via our Leadec Campus

- Remuneration: attractive remuneration commensurate with qualifications

- Vacation: 30 days vacation entitlement

- Flexibility: proportionate mobile working and flexible working hours

- Benefits: "Me@Leadec" makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use)

- Transparency : easy access to company information and news via our employee app "we.do"