About this role

About This Position

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

- Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
- Develops and maintains databases to support data analysis and research findings for business projects.
- Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
- Writes reports that summarize findings, data collection techniques, implementation options, etc.
- Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
- Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
- Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
- Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

- None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

- Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
- Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
- Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
- Knowledge of performance measures, quality improvement programs and project management methods.
- Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Ability to quickly recognize and analyze irregular data and situations.
- Ability to work independently and with teams.

Minimum Qualifications:

- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
- Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications:

- Experience entering data, generating reports, analyzing trends and managing multiple online databases
- Analyzing, documenting and implementing processes
- Advanced experience with Word, Excel, and Access
- Strong communication and organizational skills

Notes to Candidate:

Austin Human Resources is excited to welcome a detail‑oriented and collaborative professional to our Employee Relations team. In this role, you’ll help support consistent, compliant, and mission‑driven HR processes that promote integrity and a positive workplace for all City of Austin employees. If you enjoy improving systems, supporting accountability, and contributing to a team that values fairness and employee well‑being, we encourage you to apply.

Key Responsibilities

- Serve as the Designated Employer Representative (DER) for the CDL Program
- Support the CDL Program and the City’s Alcohol & Drug Testing Program
- Maintain and support the AIM on Target Employee Relations database
- Monitor CAIU referrals and track required actions
- Assist with Employee Relations performance metrics
- Review policies and regulations to ensure compliance
- Recommend process improvements and best practices

Annual Salary Range: $65,510.00 - $81,890.00

Days and Hours:

Monday – Friday.
8:00 a.m. – 5:00 p.m.
Hours may vary due to operational needs. An alternative schedule and remote work/telework options are available, but the position requires a minimum of 40% per week in the office standard.

Driving Requirement:

This position requires a Valid Texas Class C driver's license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Employment Application

- The City of Austin employment application is an official document; incomplete applications will not be considered.
- Please include all current and previous employment you wish to be evaluated as part of your qualifications.
- Your Work History must list job titles, employment dates, duties, functions, and responsibilities for each position.
- Starting salary is based on the relevant experience documented in your application.
- The hiring process may include assessments, screening interviews, panel interviews, and a final interview with leadership.
- Résumés may be submitted in addition to a fully completed application. Statements such as “see résumé” are not accepted. Incomplete applications will not be processed. Use “N/A” in fields that do not apply.
- We invite you to closely review the City of Austin's guiding principles and core competencies found on the Apply for a City of Austin job | AustinTexas.gov (https://www.austintexas.gov/services/apply-city-job) site.
- The City of Austin may close a job posting at any time after seven (7) days from the initial advertisement.
- Once the job posting has closed, applications cannot be modified.
- Use of AI is strictly prohibited to respond to the application and during the interview process.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM on the day before the listed date. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

If you are selected to interview:

Top candidates will be required to provide:

- Proof of education (high school, GED, undergraduate, and/or graduate degrees).
- Proof of professional licenses or certifications.
- DD‑214 (for military or veteran applicants) prior to confirming a start date.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits, including low-cost medical, dental, and vision coverage, paid leave, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

EEO Statement for City of Austin :

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin: