Director, IT & BI

Director, IT & Business Intelligence

Role Summary

The Director, IT & Business Intelligence is responsible for stabilizing, structuring, and scaling ENERGY’s IT, integration, and data ecosystem during a critical phase of transformation.

This role will take ownership of a partially fragmented environment and bring clarity, reliability, and scalability across systems, integrations, and data. The Director will ensure strong day-to-day IT operations while building the foundation for a high-performing, data-driven organization.

This is a hands-on leadership role in a fast-paced, mid-sized environment, requiring a player-coach who can operate both strategically and tactically, with a strong bias for action and problem-solving.

What Success Looks Like (First 90 Days)

- Establish a clear and documented view of current-state architecture (systems, integrations, data flows, dependencies)

- Stabilize critical infrastructure and recurring system issues

- Assess and prioritize integration and EDI reliability gaps

- Bring structure to data governance, ownership, and definitions

- Deliver initial high-impact dashboards for Operations, Sales, and Finance

- Define a practical roadmap for integration, automation, and BI scalability

Key Responsibilities

IT Operations & Infrastructure Stability

- Own and oversee day-to-day IT operations (helpdesk, infrastructure, systems administration)

- Ensure system reliability, performance, and security across all platforms

- Establish and manage SLAs, prioritization frameworks, and escalation protocols

- Identify and eliminate recurring issues through root cause analysis and proactive monitoring

- Manage external vendors and technology partners with clear accountability

Integration, EDI & System Architecture Ownership

- Own and define ENERGY’s system architecture and integration strategy

- Lead the stabilization, optimization, and scalability of system integrations (TMS, CRM, ERP, WMS, etc.)

- Oversee EDI processes with customers and partners, ensuring accuracy, reliability, and efficiency

- Document and structure data flows, system dependencies, and integration logic

- Establish system-of-record principles and data ownership clarity

- Identify and resolve integration gaps, inefficiencies, and operational risks

Business Intelligence & Data Enablement

- Build and deliver executive-level dashboards (CEO, Sales, Operations, Finance)

- Enable real-time visibility into key business metrics (revenue, GP, service, productivity)

- Translate business needs into scalable data solutions that drive decision-making

- Improve data quality, accessibility, and consistency across systems

- Establish data governance standards (definitions, ownership, usage)

- Support commercial strategy through data insights (pricing, segmentation, performance)

Automation & Process Optimization

- Identify and implement automation opportunities across operational workflows

- Reduce manual intervention through integration and process redesign

- Partner with Operations and Sales to improve efficiency, scalability, and execution quality

- Contribute to achieving automation targets across the order lifecycle

Team Leadership & Cross-Functional Alignment

- Lead and develop a multidisciplinary IT team (Helpdesk, Sys Admin, Integration/EDI, BI)

- Operate as a player-coach, directly involved in problem-solving and execution

- Clarify roles, responsibilities, and priorities across subteams

- Drive accountability, performance management, and continuous improvement

- Foster strong collaboration between IT, Operations, Sales, and Finance

Governance, Documentation & Continuity

- Establish and enforce documentation standards across systems, integrations, and data

- Ensure continuity, knowledge transfer, and reduced dependency on individuals

- Bring structure and discipline to a historically fragmented environment

Profile & Qualifications

- Proven experience in IT leadership within a fast-paced, mid-sized, or high-growth environment

- Strong expertise in systems integration (APIs, EDI, data flows) and business intelligence

- Demonstrated ability to stabilize and structure complex or underdeveloped environments

- Hands-on, player-coach mindset with a strong bias for action

- Solid understanding of IT infrastructure, systems administration, and support functions

- Experience working with TMS, CRM, ERP, or similar operational systems (logistics experience is an asset)

- Strong analytical mindset with the ability to translate data into business outcomes

- Proven ability to operate in ambiguous, evolving environments

- Excellent communication skills and ability to work cross-functionally

Success Factors

- Brings clarity, structure, and ownership to a fragmented environment

- Builds a scalable and well-documented integration and data ecosystem

- Delivers stable, reliable IT operations with minimal disruption

- Enables better, faster decision-making through high-quality data

- Drives automation and efficiency across the organization

- Acts as a true business partner, not just a technical leader

Why This Role Matters

This role is critical to ENERGY’s ability to execute its turnaround and scale effectively.

By stabilizing IT operations and building a strong integration and data foundation, the Director will directly impact:

- Operational efficiency

- Commercial performance

- Decision-making quality

- Client experience

This is a high-impact role with visible influence across the organization