Sr Catering Manager - PHX airport

SUMMARY

The Senior Catering Manager is responsible for leading and overseeing catering operations across one or more locations to ensure safe, efficient, and compliant service delivery. This role drives operational strategy, financial performance, and workforce development while ensuring alignment with company, customer, and regulatory requirements. The Senior Catering Manager partners with executive leadership to implement long-term operational plans, optimize performance, and deliver consistent, high-quality service in a fast-paced, time-sensitive environment.

RESPONSIBILITIES

Lead and oversee catering operations across multiple functions, including transportation, sanitation, and commissary operations

Develop and execute operational strategies to improve efficiency, service quality, and cost performance

Ensure compliance with all company policies, airline requirements, and regulatory standards

Drive performance against service level agreements (SLA), operational metrics, and customer expectations

Provide leadership, coaching, and development to managers, supervisors, and frontline teams

Partner with HR on workforce planning, talent development, succession planning, and performance management

Oversee staffing models, scheduling strategies, and labor optimization to meet operational demands

Manage and monitor operational budgets, expenses, and cost controls

Build and maintain strong relationships with airline customers, airport authorities, and key stakeholders

Oversee training programs and ensure compliance with all certification and recertification requirements

Ensure accuracy and timeliness of operational reporting, documentation, and compliance records

Lead Safety Management System (SMS) initiatives, including safety audits, incident reporting, and continuous improvement efforts

Identify operational risks and implement corrective actions to mitigate issues and improve performance

Drive process improvements and standardization across locations or functions

Communicate operational performance, risks, and opportunities to senior leadership

Foster a culture of safety, accountability, and continuous improvement

Perform any additional duties as assigned

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in the country of employment

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Communicate effectively in English (reading, writing, speaking)

5+ years of operational experience in catering, aviation, logistics, or a related field preferred

Minimum of 3 years of leadership experience, including management of managers or multiple teams

Proven experience managing operational performance, budgets, and workforce planning

Strong leadership and decision-making skills with the ability to influence at all levels of the organization

Advanced organizational, analytical, and problem-solving skills

Ability to manage multiple locations or complex operations simultaneously

Proficiency in Microsoft Office (Word, Excel, Outlook)

Knowledge of safety, regulatory, and compliance requirements within an operational environment

Ability to obtain and maintain required airport and security clearances

Ability to pass a background check and drug screen

Ability to work varying schedules, including nights, weekends, and holidays as needed

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered

messages. Numbers will be used in accordance with this Privacy Policy and not shared for m