Medical Assistant

Job Title: Spravato Medical Assistant
Job Summary:
The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience. 
Operational Excellence: 
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection

Responsibilities

Patient Support:

- Oversee the daily operations and management of clinical therapies under the direction of the Physician

- Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered

- Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported

- Provide clear patient instructions and education regarding treatments

- Ensure all relevant documentation and consents are signed before starting treatment

- Ensure adequate medication dosages and confirm accurate dose before administration of medication

- Before starting treatment ensure correct patient identification is obtained, chairside

- Monitor and assess patients thoroughly throughout their stay

- Maintain all clinical logs to ensure compliance and accuracy

- Ensure clinic prep is complete for the next shift

- Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork

- Establish professional relationships with new and existing patients

- Timely submission of charting and documentation requirements for each patient

- Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply

- Monitor and report inventory requirements needed for daily operation

- Maintain and comply with DEA regulations of controlled substances

- Maintain a safe and clean working environment by complying with procedures, rules, and regulations

- Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)

- Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy , including arranging medication deliveries

- Ensure accuracy of patient pharmacy information in the medical record

- Assist in coordination of internal and external referrals for specialty services care

Clinician Support

- Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

- Coordinate with clinicians pertaining to any additional patient questions.

Required Skills

Required Skills/Abilities:

- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

- Ability to work independently and as a team member.

- Strong communication skills, both written and verbal.

- Proficient in using Computer Software Applications (Microsoft Office & EMRs)

- Comfortable handling sensitive and confidential Information (HIPAA)

- Current BLS Certification

- Understanding of documentation standards

Education

Education and Experience:

- Certified Medical Assistant ( MUST HAVE TESTED FOR MA AND RECIEVED CERTIFICATION)

- High School or equivalent required, associates/bachelor’s degree preferred​.

- 1 + years of experience in healthcare operations , customer service, or similar role or setting preferred.