About this role
We are building on that legacy to modernize and advance our solutions to provide new capabilities, seamless interoperability, and unprecedented access to data on the job site, in the office, and via mobile technologies to give our completions customers a distinct competitive edge. Our portfolio expansion and continued success has generated a need for a Technical Support Specialist for our organization.
- 2+ years of experience in a technical role involving the use, testing, or support of software applications.
- Fluent in English (both written and spoken).
- Excellent communication skills and professionalism in dealing with customers and internal stakeholders.
- Well intervention and completions operational experience (coiled tubing, wireline, fracturing, etc.) is a strong asset.
- Experience with monitoring and logging tools (e.g., Datadog) a plus.
- Strong analytical and problem-solving skills, with attention to detail and the ability to multitask effectively.
- Proven ability to define client issues and leverage internal and external resources to resolve problems.
- Proficient in general computer use with solid knowledge of Windows operating systems.
- Basic programming, networking, or electronics troubleshooting skills are an advantage.
- Familiarity with remote support tools (Bomgar preferred) and issue tracking systems.