About this role
Customer Experience Advocate
Quick facts
Location: Carrollton, TX
Pay: $18.00/hour
Schedule: Mon–Fri 8:00 AM–5:00 PM
Position type: Full-time, temp-to-hire
Work environment: Onsite
Why you’ll like this job
Steady full-time day shift schedule with no weekend shifts
A dynamic, collaborative team environment with a path to permanent employment
What you’ll do
Order Processing & Management: enter daily oven and parts orders into the system within 24–48 hours, verifying pricing, addresses, carriers, and commissions. Issue order confirmations and daily invoicing packets.
Customer & Sales Support: answer high-volume email and phone inquiries regarding order status, tracking, missing items, lead times, and product documentation.
Claims & Returns: process customer returns and missing item requests, and resolve freight damage claims standard same-day.
Cross-Functional Collaboration: work alongside Regional Vice Presidents (RVPs) and Manufacturer Representatives on customer outreach, marketing initiatives, and smooth order transitions.
What you need
High School diploma or GED required
3 to 5 years of strong order processing and/or purchasing experience
Proficiency in Microsoft Office (Excel, Word, Outlook)
Professional, courteous telephone demeanor and strong communication skills
Reliable attendance and a collaborative, team-first attitude
Nice to have: Microsoft Dynamics Great Plains experience and some college education.
Benefits: weekly pay and PrideStaff associate benefits, including medical, dental, and vision options.
Compensation / Pay Rate (Up to): $18.00 - $18.00