Customer Service Representative

Overview

Now Hiring – Customer Service Representative

Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do:

- Answer incoming customer calls and provide exceptional customer service

- Schedule service appointments and coordinate technician dispatching

- Respond to customer inquiries regarding services, appointments, and account information

- Maintain accurate customer records and update information within company software systems

- Confirm appointments and communicate scheduling updates with customers

- Assist customers with service requests, concerns, and follow-up communications

- Work closely with technicians, dispatchers, and management to ensure a seamless customer experience

- Handle a high volume of inbound and outbound calls professionally and efficiently

- Process customer information, service agreements, and other administrative documentation

- Resolve customer concerns with professionalism and a solution-oriented approach

- Support office operations and administrative tasks as needed

- Maintain a positive, professional attitude while representing the company

What You Will Bring:

- 2+ years of customer service, call center, dispatching, or administrative experience preferred

- Strong verbal and written communication skills

- Excellent customer service and problem-solving abilities

- Ability to multitask and remain organized in a fast-paced environment

- Strong attention to detail and accuracy when handling customer information

- Proficiency with computers, Microsoft Office, and CRM or scheduling software

- Ability to work independently and collaboratively as part of a team

- Professional appearance and positive, can-do attitude

- Experience with ServiceTitan, Nexstar, or similar home service software is a plus

- Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Benefits:

Health Coverage:

- Employer-paid medical, dental, and vision plan options

Insurance:

- Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts:

- FSA and HSA contribution options

Retirement:

- 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

- Paid time off and holidays

- Paid parental leave

Growth and Training Opportunities:

- Ongoing training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

## Posted Min Pay Rate
USD $45,000.00/Yr.

## Posted Max Pay Rate
USD $55,000.00/Yr.