About this role
Reports to: Deputy Director of Customer Service
Employment Status: Part-Time
Work Environment: Office environment
Purpose
The Part-Time Office Assistant – Front Desk is responsible for welcoming visitors, answering phone calls, assisting customers and potential clients, and performing general clerical and administrative duties. This position will provide front-desk and office support while maintaining a professional and courteous demeanor in person, by email, and over the phone.
Essential Duties & Responsibilities
- Perform data entry accurately and efficiently, with strong attention to detail.
- Answer incoming phone calls, take messages, and ensure messages are promptly communicated to the appropriate staff member.
- Respond to customer inquiries and complaints by phone, email, and general correspondence.
- Manage meeting room availability and scheduling.
- Assist with preparing customer quotes.
- Maintain professional email and phone correspondence with customers.
- Assist with entering and maintaining account information in BCIs ERP system.
- Provide support to the Accounts Payable and Accounts Receivable departments with projects as needed.
- Provide clerical and administrative support to the Customer Service team as needed.
- Monitor and maintain office and facility inventory, including office supplies, equipment, and production inventory.
- Assist with coordinating office services, including cleaners, maintenance service providers, and related contracts.
- Assist the Sales team with meeting scheduling, including arranging refreshments and meals.
- Perform other duties and special projects as assigned by the Deputy Director of Customer Service
Qualifications
Qualifications & Requirements
- Customer service-oriented with a professional and positive attitude.
- Ability to prioritize tasks, manage time effectively, and multitask.
- Excellent verbal and written communication skills.
- Excellent phone etiquette and professional communication skills .
- Reliable, punctual, and able to work independently with minimal supervision.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office and general computer skills.
- Previous clerical, administrative, or customer service experience required.
- High school diploma or equivalent required.
- Willingness and ability to develop knowledge of the corrugated packaging industry.
- Ability to maintain confidentiality and protect customer, accounting, and company information.
- Ability to work a consistent part-time schedule and provide additional coverage when needed, with advance notice when possible.