About this role
The Project Manager, Product Initiatives position owns delivery of Armstrong's product roadmap, from signed-off business requirements to launch. This role sits between Marketing & Strategy, Product, IT, Engineering, Field Operations and outside vendors. Product owners set the what and why; the Project Manager makes sure it gets done: plans are realistic, dependencies are visible, requirements stay current and launches land on the dates we commit to. You will run multiple initiatives at once across video, broadband, Wi-Fi, mobile and voice, many sharing the same constrained IT, vendor and field resources.
What You'll Be Doing:
Portfolio and project delivery
- Keep the product initiatives roadmap as the single source of truth: owner, dependencies, constraints, milestones and status for every initiative.
- Build and maintain project plans for each initiative, with clear scope, milestones, owners and go/no-go criteria.
- Map and manage dependencies across projects, e.g. pricing alignment before a new product introduction.
- Plan around company moratoriums (holiday and Super Bowl change freezes) and flag conflicts early.
- Secure and schedule shared resources (IT, provisioning, billing, network engineering, field technicians) and escalate when capacity puts dates at risk.
- Coordinate vendors and any third-party partners on deliverables, contracts, inventory and release timelines.
- Run launch readiness: training, care and sales scripts, marketing handoffs, pilots and employee trials, and post-launch hypercare.
Business requirements stewardship
- Facilitate discovery with product owners and stakeholders; draft and refine Business Requirements Documents (BRDs).
- Maintain requirements through the lifecycle: version control, change requests, sign-offs and traceability from requirement to test to launch.
- Turn business requirements into work IT, engineering and vendors can act on, with acceptance criteria.
- Coordinate user acceptance testing (UAT) and confirm launched features match approved requirements.
Governance and communication
- Run a weekly initiative review with owners; publish a concise status report for leadership (on track / at risk / blocked).
- Keep RAID logs (risks, assumptions, issues, decisions) and drive issues to closure.
- Run post-launch retrospectives and improve PM templates and processes over time.
What You'll Need:
Required
- Bachelor's degree in business, engineering, IT or a related field, or equivalent experience.
- 5+ years of project or program management, including multiple projects with shared resources at once.
- Experience writing and managing business requirements (BRDs, user stories, acceptance criteria) and running change control.
- Proven record of cross-functional launches involving IT, operations and outside vendors.
- Strong skills in Smartsheet, MS Project, Jira or similar tools, plus Excel and PowerPoint.
- Clear written and spoken communication, including concise status reporting to executives.
- Ability to present complex concepts clearly and confidently to large audiences and senior leadership.
- Comfort holding peers and vendors accountable without direct authority.
Preferred
- Experience in cable, broadband, telecom or another subscription service business.
- Familiarity with video platforms, DOCSIS/fiber, Wi-Fi hardware, billing/provisioning systems, or MVNO operations.
- PMP, PgMP, CAPM, CSM or similar certification.
- Experience with pricing, packaging or product launches in consumer markets.
What is in it For You:
- Play a key role in bringing new Armstrong products and initiatives from plan to launch across broadband, video, Wi-Fi, mobile and voice
- Work across Marketing & Strategy, Product, IT Engineering and Field Operations, gaining broad exposure throughout the organization
- Partner with product owners, leadership and outside vendors to solve challenges and turn business requirements into results
- Help shape and improve project management processes and tools as Armstrong continues to grow and evolve its product portfolio
- Competitive compensation and benefits, in a collaborative culture built on trust
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.