About this role
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FRONT DESK AGENT
Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.
Required Skills:
• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to in a team environment
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!
Physical Requirements:
• Must be able to stand/walk for entire shift
• Must be able to bend, kneel, and stoop
• Must be able to move/lift up to 25 lbs.