Executive, Marketing & Communications

Introduction to the Role

Join the LMA’s Marketing and Communications team and help bring the work of the Lloyd’s market to life. In this broad, hands-on role, you will write and deliver communications across email, social media, the LMA website, events and campaigns.

Working closely with the Head of Marketing and Communications, colleagues, members and external agencies, you will gain exposure to senior stakeholders and have opportunities to take ownership of projects as you develop.

With a high level of variety, responsibility and visibility, the role offers an excellent opportunity to build your skills and experience across a wide marketing and communications remit while developing relationships across the Lloyd’s market.

Introduction to the Lloyd's Market Association (LMA)

The Lloyd’s Market Association (LMA) represents the interests of 59 Lloyd’s managing agents and members’ agents.

The purpose of the LMA is to make the market a better place and in so doing, maintain the Lloyd’s market’s position as the pre-eminent leader in specialty and commercial risk. We sit at the centre of the Lloyd’s market, a world-leading global marketplace for complex risk.

We seek to make the market a better place in five fundamental ways. First, we advocate on behalf of our members with key stakeholders, including governments, regulators and the Corporation of Lloyd’s. Second, our work spans technical and professional support, from developing model policy wordings to providing guidance on regulatory and legislative requirements.

Third, our award-winning LMA Academy is one of the leading providers of Lloyd’s technical training in the market, supporting the ongoing development of underwriting, claims, finance, risk and operations professionals. Fourth, we drive forward a digitalisation agenda for the market and fifth, we are strong advocates of advancing the market’s inclusive culture.

Collaboration is at the core of what we do. We engage closely with our members to understand and tackle the issues that matter most, and we partner with Lloyd’s and other market associations to help shape the future of the marketplace.

Job Purpose

Deliver accurate, engaging communications that support LMA members, promote the organisation’s work and strengthen member engagement. Combine reliable day-to-day delivery with coordinated campaigns and projects across a broad marketing and communications remit.

Key Responsibilities

- Write, edit and proofread bulletins, newsletters, event invitations, press releases, articles, thought leadership reports and campaign content, applying the LMA writing style guide and agreed sign-off processes.

- Deliver email marketing using the member CRM and email marketing platform and put together the LinkedIn content calendar.

- Maintain and update website content, working with colleagues and the website agency where needed.

- Plan and coordinate communications for reports, events and campaigns, managing contributors, content and approvals through to delivery.

- Work with internal teams, members and external agencies on media activity and speaker opportunities.

- Support podcasts and video content, coordinating contributors and production activity.

- Monitor engagement across email, social media and the website, contribute to quarterly reporting and use findings to improve communications.

- Take ownership of projects, identify communications opportunities and confidently advise colleagues on how to maximise member engagement.

Person Specification

Education and Qualifications

Strong written English demonstrated through relevant work, study or qualifications. An English degree is desirable.

Technical Skills, Experience and Knowledge

Essential

- Strong copywriting and proofreading skills, with the ability to adapt content for different audiences and apply a writing style guide.

- Relevant hands-on marketing or communications experience across written content, email marketing and social media.

- Experience using a CRM or email marketing platform; experience with comparable systems is transferable.

- Basic design skills using Canva or an equivalent tool.

- Ability to coordinate campaigns, contributors and approvals, manage deadlines and interpret engagement data.

Desirable

- Insurance, financial services or membership organisation experience.

- Familiarity with CRM platforms, WordPress and Google Analytics.

- Experience supporting press activity, events, podcasts or video content.

Key Behaviours

- Communication: Conveys information clearly and professionally, adapting style for different audiences. Builds effective relationships with colleagues, members and senior stakeholders, and translates complex information into clear, engaging content.

- Collaboration: Works effectively with colleagues, members and external agencies to achieve shared objectives. Builds constructive relationships, shares ideas and contributes positively to team outcomes.

- Drive and accountability: Takes ownership of work, follows through on commitments and delivers accurate, high-quality outputs. Organises competing priorities effectively, applies agreed processes and demonstrates exceptional attention to detail.

- Stakeholder management and influence: Builds trusted relationships across the organisation and the Lloyd's market. Works confidently with stakeholders at different levels, identifying opportunities and influencing outcomes through effective communication and professional engagement.

- Resilience and adaptability: Learns quickly, responds positively to feedback and remains effective when priorities change. Demonstrates curiosity, contributes new ideas and seeks opportunities to improve ways of working.

LMA Values

The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice. These are:

- Trusted: Our expertise and independence enable us to influence, support and positively impact the market.

- Passionate: We take pride in helping the market to succeed and achieve great outcomes for our members and their customers.

- United: As a representative voice of our members, we connect and work with our people and communities to build consensus around a common purpose.

- Bold: We strive to be adventurous in what we do, allowing us to lead, challenge and think innovatively.

- Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures, and skills. We embrace a diverse and flexible workplace.

By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.

Employee Benefits

The LMA offers a comprehensive package of employee benefits. These include but are not limited to:

- A competitive pension package with a generous employer contribution.

- An industry-leading flexible working policy, built on trust. We enable our employees to choose how and where they work, at the LMA's office in London EC3, or elsewhere in the UK, providing that it suits the interests of our members, the LMA team and themselves. We welcome an open discussion on flexible working and your overall working environment so we can explore solutions that suits both the business and the individual.

- 26 days paid holiday, plus additional leave for key life events such as moving home, your child's first day at school and your marriage or civil partnership.

Please note that all applicants must read and agree to our Candidate Privacy Notice before submitting an application. The Notice is available here:  https://lmalloyds.com/candidate-privacy-notice .