About this role
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Were looking for: Customer Service Specialist
Full time, Monday-Thursday, 8am-5pm PT and Friday, 7:30am-4:30pm PT
Where? Loma Linda, CA
What youll be: a customer service ringleader, an administrative connoisseur, taking full advantage of your past medical or legal expertise ( if you have them ).
Whats in it for you? Close-knit, family-like team, extensive hands-on training, competitive benefits, a solid career path that screams growth.
When are we looking to hire? Yesterday.
What are you waiting for?
The Customer Service Specialist's role is to respond to internal and external customer inquiries and to proactively contact clients to resolve outstanding issues. The primary objective of the Customer Service Specialist is to establish and build long-term rapport with ordering clients and to monitor and guide their orders through the various operational processes through successful completion while providing ongoing and timely communication updates for both internal and external customers.
Call Center
Case Manager
Customer Service Representative
Client Relations
Data Entry
Health Care
Legal
Insurance
Intake Representative
Clerical
Administrative
Record Retrieval
Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High School Diploma or equivalent required. Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. Familiarity with med-legal terminology and HIPAA requirements.
Certificates, Licenses, Registrations
No specific requirements.
ESSENTIAL COMPETENCIES
QUALIFICATIONS
- Must have good understanding of the organization’s goals and objectives.
- Must be highly self-motivated and self-directed.
- Must have ability to absorb new ideas and concepts quickly.
- Must have good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Multi-taking is essential as well as being able to adapt to change of work duties.
- Must be a qualified typist with a minimum of 45 W.P.M.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
LANGUAGE/COMMUNICATION SKILLS
- Ability to read, analyze and interpret common correspondence and records.
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
- Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
- Ability to speak on the phone and have excellent telephone communication skills, bilingual a plus.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position generally consists of:
- Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
- Ability to operate a computer up to 4 hours at a time.
- Ability to travel to different floors of the office or other locations.
- Occasionally lifting and/or carrying up to 40 lbs.
- Occasionally pushing/pulling up to 40 lbs.
- Occasionally subject to bending, squatting or twisting.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The office environment is fast paced, active with voice levels and interruptions that may challenge concentration.
- Weekly work flow and month end expectations may require extended hours.