About this role
Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
KEY ACCOUNTABILITIES:
- Supervise team of Drive Up & Go employees
- Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
- Support Store Management in effective management and coaching of Drive Up & Go employees
- Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
- Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
- Selecting and collating of product for online grocery orders.
- Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
- Perform all site workbench functions on a daily basis and maintain necessary paperwork.
- Perform periodic shopper audits to ensure procedural follow through.
- Help customers while on the sales floor.
- Ensures compliance with Company rules and regulations by all department personnel.
Skills and Experiences:
- Strong customer service skills
- Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
- Possess good communication skills, both verbal and written.
- Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
- Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
PHYSICAL ENVIRONMENT: