About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!
What you will have an opportunity to do:
We are seeking dedicated, energetic, and hands-on Beach Ambassador/Maintenance team members to join our resort. This dual-role position combines exceptional guest-facing service with proactive maintenance and upkeep of our pool and beach facilities. The ideal candidate will provide outstanding customer experiences while ensuring the areas remain safe, clean, well-maintained, and visually appealing in a dynamic, year-round outdoor setting. As a key front-line representative, you will foster positive guest interactions, enforce protocols, and perform routine and preventive maintenance tasks to uphold the highest standards of resort presentation and functionality.
Key Responsibilities
- Guest Services and Compliance: Verify permits, wristbands, or tickets to ensure guests comply with pool and beach regulations. Clearly explain rules, policies, and safety guidelines while addressing inquiries with professionalism and a friendly demeanor.
- Safety Monitoring: Supervise pool and beach areas to prioritize the safety of all patrons, especially children. Respond promptly to emergencies, coordinate with lifeguards or other staff, and report hazardous conditions immediately.
- Facility Upkeep and Maintenance: Perform daily and routine maintenance to keep pool and beach areas pristine, including raking debris, collecting litter, power washing surfaces, minor repairs to furniture/equipment (e.g., tightening fittings, touch-up painting, basic fixes to umbrellas/chairs), maintaining pathways and access points, and ensuring all structures and fixtures are in excellent condition.
- Cleaning and Organization: Maintain cleanliness by restocking supplies (towels, sunscreen, etc.), cleaning restrooms and showers, emptying trash, brushing/vacuuming pool areas as needed, and organizing equipment/storage areas for optimal presentation.
- Customer Assistance: Deliver excellent service by assisting with rentals (beach chairs, umbrellas, pool floats), processing payments, setting up/arranging furniture, and resolving guest concerns efficiently.
- Concession Operations: Manage food and beverage sales, serving snacks, ice cream, drinks, and other items while following health and safety standards.
- Lifeguard and Operational Support: Assist lifeguards by monitoring swimmer safety in pool, oceanfront, or related areas; support basic pool maintenance such as checking water levels, skimming debris, and reporting issues.
- Equipment Operation and Care: Safely operate mobility equipment (e.g., Segway or utility vehicles) for patrolling and transporting supplies; perform light preventive maintenance on operational tools and equipment.
What are we looking for?
- Demonstrate physical endurance for extended periods of walking, standing, stooping, kneeling, lifting/carrying supplies (up to 50 lbs), and performing manual tasks in an outdoor, year-round environment.
- Maintain coordination and balance for safe operation of Segway or similar equipment.
- Adapt to varying weather conditions (heat, rain, wind, sun) while sustaining performance and safety standards.
Qualifications
- High school diploma or equivalent preferred.
- Prior experience in customer service, hospitality, recreational settings, or general maintenance/handyman work is an advantage.
- Strong communication and interpersonal skills with a friendly, approachable, and professional demeanor.
- Ability to multitask, prioritize, and remain composed in a fast-paced, guest-facing environment.
- Basic knowledge of safety protocols, emergency response, and preventive maintenance practices.
- Comfortable working outdoors in all weather conditions and performing physical labor.
- Valid CPR and First Aid certification preferred (training provided if needed).
- Must be at least 18 years of age.
- Experience with basic tools, pool/beach upkeep, or light repairs is a plus.
Work Schedule
- Full-time and part-time positions available, with flexible scheduling including weekends, holidays, peak seasons, early mornings, evenings, or extended hours.
- This position requires a flexible schedule of day and/or evening shifts, including weekends, public holidays, and on-call availability as needed.
- The applicant must meet the minimum requirements and be able to speak, read, write, and understand English (the primary language used in the workplace).
Compensation:
CI$6.56
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CI$6.56
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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