Human Resources and Office Manager

Company Overview

The Clear Creek Group is a well-established luxury vacation rental and property management company based in Jackson Hole, Wyoming, with more than 20 years of operating history. We represent a highly selective portfolio of distinctive homes and serve a discerning clientele who value discretion, responsiveness, and genuine local expertise.

Our team works with well-traveled, appreciative clients and collaborates closely across departments to deliver consistently high-quality experiences. While expectations are high, we are equally thoughtful about balance, clear communication, and treating people with respect. Team members are well supported with leadership that values experience, good judgment, and professionalism.

Position Summary

The Clear Creek Group is seeking a versatile and people-focused Human Resources and Office Manager to serve as a central resource for our growing team in Jackson, WY.

This role combines strategic HR support with hands-on operational management, requiring someone who thrives on building strong workplace relationships while ensuring organizational efficiency. You'll be the go-to resource for employees and managers, providing guidance across benefits, payroll, employee relations, performance management, workplace policies, and company culture.

As a trusted partner to leadership, you'll help strengthen HR practices, support employees throughout their lifecycle with the company, and ensure the day-to-day office environment runs smoothly.

The ideal candidate is approachable, organized, and collaborative, with strong judgment and a genuine passion for creating a professional, positive, and well-supported workplace.

Responsibilities

Human Resources Administration

- Manage day-to-day human resources administration and employee relations, serving as a primary resource for employees and managers regarding HR policies, procedures, benefits, payroll-related questions, performance matters, and general employment concerns.
- Develop, implement, communicate, and maintain HR policies, procedures, best practices, and the employee handbook, ensuring alignment with federal, state, and local employment laws and evolving organizational needs.
- Maintain current knowledge of employment law, HR trends, and regulatory changes while coordinating required employment notices, documentation, workers' compensation, unemployment claims, leave programs, and other compliance requirements.
- Optimize and maintain the Human Resource Information System (HRIS) and ensure accurate, complete, and confidential employee records and documentation throughout the employee lifecycle.
- Support managers with employee performance matters, including coaching, documentation, corrective action, and other employee relations needs.
- Prepare HR reports and analytics and identify opportunities to strengthen HR processes and support organizational decision-making.

Recruitment, Onboarding & Offboarding

- Coordinate recruitment activities, including job postings, recruiting platforms, candidate communication, interview scheduling, background checks, offer letters, and pre-employment requirements in partnership with hiring managers.
- Maintain an organized, consistent, and compliant hiring process and coordinate employee transfers, promotions, status changes, and other employment changes.
- Coordinate and administer onboarding and new-hire orientation, ensuring employees receive appropriate systems access, equipment, benefits information, policies, and resources.
- Manage employee separations and offboarding, including benefits transitions, final payroll coordination, company property and system access, required documentation, and exit interviews.

Performance Management & Employee Experience

- Coordinate the company's performance review process and support managers in establishing expectations, providing feedback, addressing performance concerns, and maintaining appropriate documentation.
- Develop and support employee recognition, engagement, and culture initiatives that promote connection, communication, and a positive workplace environment.
- Coordinate employee events, celebrations, and company-wide activities in partnership with leadership.
- Serve as an approachable resource for employees, identify opportunities to improve the employee experience, and make recommendations to leadership.

Payroll & Benefits Administration

- Manage full-cycle payroll, reviewing new hires, terminations, compensation changes, bonuses, commissions, PTO, deductions, and other adjustments for accuracy and timely processing.
- Coordinate with payroll providers and Finance to maintain appropriate payroll controls, documentation, records, and reporting and resolve payroll issues as needed.
- Administer employee benefits, retirement plans, and insurance offerings while serving as the primary liaison with benefit providers, insurance carriers, retirement plan providers, and other vendors.
- Support employees with benefits enrollment, eligibility, changes, and questions, including new-hire enrollment and employee status changes.
- Manage annual open enrollment and support benefits reviews, renewals, reconciliations, employee communications, and evaluation of benefit offerings.
- Maintain accurate payroll and benefits records and partner with Finance on headcount, benefits, payroll, and other employee-related reporting.

Office Operations & Facilities Management

- Manage day-to-day office operations, policies, workplace standards, supplies, storage, equipment, housekeeping, and general maintenance to maintain an efficient, organized, professional, and welcoming environment.
- Coordinate routine facility inspections, maintenance, repairs, safety requirements, and vendor services, including building systems, cleaning, kitchen equipment, and fire suppression.
- Maintain relationships with office, building, maintenance, cleaning, and other facility-related vendors and ensure service needs are addressed promptly.
- Coordinate office access, keys, badges, workplace safety needs, exterior property appearance, and other facility-related employee requirements.
- Coordinate seasonal décor, office events, employee functions, hospitality initiatives, and other facility projects as needed.

Technology, Reporting & Administrative Support

- Serve as the primary liaison with technology service providers and coordinate employee computers, phones, equipment, system access, routine technical support, and the company cellular phone program.
- Coordinate company equipment and system access throughout employee onboarding, transitions, and offboarding.
- Prepare and maintain accurate HR, payroll, benefits, headcount, turnover, PTO, employee, and organizational records and reports to support management decision-making.
- Partner with Finance on payroll, benefits, employee-related expenses, annual planning, budgeting, benefits analysis, compensation reviews, and other shared administrative responsibilities.
- Provide administrative support to remote Finance team members and other departments and assist with cross-functional projects and organizational initiatives.
- Identify opportunities to improve HR, payroll, benefits, office, and administrative processes while maintaining appropriate confidentiality and security of employee and company information.

Required Qualifications

- 3+ years of demonstrated experience in human resources administration, payroll, benefits administration, employee relations, and office management.
- Proficiency with Human Resource Information Systems (HRIS), payroll software, Microsoft Word, Excel, Outlook, and other business applications.
- Strong organizational, administrative, and project management skills with the ability to manage multiple priorities, meet deadlines, and work independently.
- Excellent written and verbal communication skills with the ability to build positive relationships with employees and managers at all levels.
- Strong interpersonal, judgment, and problem-solving skills.
- High level of professionalism, discretion, confidentiality, and attention to detail, particularly when handling sensitive employee, payroll, compensation, and benefits information.

Preferred Qualifications

- Bachelor's degree preferred.
- Professional Human Resources certification (PHR, SHRM-CP, or equivalent) preferred, but not required.
- ADP Workforce Now experience is a plus.

Compensation & Benefits

Annual Salary

$75,000 - $100,000

Benefits

- Paid time off such as PTO, sick days, and vacation days
- Health, Dental and Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Relocation assistance, if applicable

Location

- Jackson, WY | On-site