Coworking Floater

SUMMARY
 
The Coworking Floater is a member of the Riverside Coworking team and helps support the goals of Riverside Coworking as a business and community resource. This role helps support the daily operations of Riverside Coworking by providing front desk coverage, member support in a professional and welcoming environment, and management of the virtual mailbox member program. This role requires an outgoing individual who can engage and build meaningful connections within the Coworking community.
 
 
RESPONSIBILITIES
• Provide day-to-day front desk coverage and community support to include welcoming members and guests, answering phones and general email box; assisting members with room bookings; updating member records.
• Manage mail and package services for members including onboarding of virtual mailbox members; maintaining accurate mailbox tracking; receiving, sorting and securely storing mail; releasing mail only to authorized recipients; managing USPS online Community Mail Receiving Agency (CMRA) system.
• Assist with set up, greeting of guests and tear down of events and workshops within the space, including booked events and Riverside Coworking hosted events.
• Work closely with Coworking team on new projects and maintaining upkeep of Riverside Coworking spaces.
• Assist with other duties as assigned by Senior Manager.

EDUCATION AND EXPERIENCE
• Bachelor’s degree in related field is preferred.
• Proven experience in customer service, reception, hospitality or related roles.
• Experience working with a non-profit organization.

KNOWLEDGE, SKILLS, ABILITIES
• Build and maintain relationships within CTL staff, Coworking members and partners.
• Manage multiple demanding tasks simultaneously. Prioritize and coordinate projects effectively to meet Coworking needs.
• Demonstrate clear and effective oral and written communication.
• Demonstrate strong, creative, strategic and analytical thinking skills. 
• Appropriately manage sensitive situations in a non-threatening, professional and supportive manner; show initiative to see what needs to be done and willingness to do it; demonstrate a strong work ethic and commitment to working well with others. 
• Knowledge and use of Windows operating system and Microsoft Office products.  Ability to learn and use any other software programs or applications needed in the operations of programs for data collection and reporting.

WORKING CONDITIONS AND HOURS
This is a part-time position, and the hours and days are dependent upon scheduling. Employee will receive a consistent 20-hour weekly schedule, although the specific days and hours may change. Flexibility to work different days and times is required. Schedule will vary based on operational and staffing needs and primarily be evening/closing shifts and Saturdays. Riverside Coworking is open Monday, 8 am – 6 pm; Tuesday – Friday 8 am – 7 pm; and Saturday 10 am – 2 pm.