About this role
SECTION 1: Job Summary (Summary of the basic functions of the position)
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in
and checking-out patients in the Front Office by performing the following duties personally or through
subordinates.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Performs, assists and oversees subordinates in performing check-in and checkout duties.
- Check-In Duties:
Directs patients, salespeople, and visitors.
- Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
- Instructs new patients in completion of medical history and information forms and updates for returning patients demographics and insurance information, as needed, checking forms for completion and signature(s).
- Confirms patients' insurance eligibility with patient, copying all pertinent information.
- Enters appropriate data into computer, retrieves data, types correspondence and reports.
- Generates encounter form and superbill.
- Compiles all information for visit, including referral information, and distributes to clinical staff.
- Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
- Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
- Check-Out Duties:
Prepares medical charts, encounter forms, and superbills for next days clinics.
- Greets patient at checkout window, answers questions, and provides assistance as necessary.
- Retrieves superbills, verifies demographic and insurance information.
- Enters appropriate data into computer, retrieves data, determines patients portion of payment due.
- Collects payments and posts payment to patients financial record in computer, generate receipt for patient.
- Schedules return appointments and provides patient with appointment card.
- Balances charges and payments for each physician with superbills and monies.
- Closes credit card machine.
- Submits balanced report, superbills and monies to supervisor to prepare deposit.
- Adjusts errors and resolves complaints.
- Recommends establishment or revision of policies, recommends standards of performance.
- Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization
Qualifications
SECTION 3: Experience Requirements
- Minimum two years of work experience in a medical office.
- Minimum one-year supervisory experience.
SECTION 4: Knowledge, Skills and Abilities Requirements
- Management and organizational skills to support and leader this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.
- Basic knowledge of Medicare rules and regulations, preferred.
- Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.
- Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.
- Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
- Detail oriented, professional attitude, reliable
- Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- Directly supervises employees in the Front Office.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.