SAINT LAURENT E-Commerce Coordinator PDH Polanco

Summary

Job Description

About Saint Laurent

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury ready-to-wear with its 1966 collection, “Rive Gauche,” synonymous with youth and freedom. This shift represented a key step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the House at the pinnacle of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, footwear, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

We are currently seeking an E-Commerce Associate who will report directly to the Store Director as part of our dynamic team.

The E-Commerce Coordinator will be responsible for leading and coordinating the day-to-day operations of the eCommerce channel, ensuring the efficient execution of commercial, logistical, and administrative processes related to order management, inventory control, and customer experience.

Acting as a key partner to Retail, Operations, and external business partners, this position plays a critical role in the successful execution of omnichannel initiatives while ensuring compliance with Saint Laurent’s service standards, operational excellence, and brand expectations.

This role will actively contribute to the growth of the digital business through rigorous order management, inventory accuracy, and logistics coordination, while consistently delivering the luxury experience that defines the Maison.

MISSION

Business

- Contribute to the growth and performance of the eCommerce channel through the efficient execution of commercial and operational processes aligned with business objectives.
- Monitor order flow and ensure compliance with established service levels for order fulfillment and customer deliveries.
- Analyze operational and commercial performance indicators to identify opportunities for process optimization and continuous improvement.
- Partner with internal teams and external stakeholders to ensure a seamless omnichannel customer experience aligned with brand standards.
- Support initiatives designed to strengthen the integration between boutique operations and digital channels.

Culture

- Foster a collaborative and service-oriented mindset through effective communication and cross-functional partnership.
- Promote a culture of accountability, operational excellence, and continuous improvement.
- Demonstrate Saint Laurent’s values and standards through professionalism, integrity, and attention to detail.
- Contribute to a positive, inclusive, and respectful work environment.

Operations, Collaboration & Execution

- Manage the end-to-end daily operations of the eCommerce channel, from order receipt through final customer delivery.
- Ensure the accurate identification, validation, allocation, and preparation of merchandise for shipment.
- Coordinate logistics activities with external vendors, carriers, and business partners to ensure timely and efficient execution.
- Oversee processes related to returns, merchandise reintegration, inventory adjustments, and operational issue resolution.
- Maintain accurate controls over inventory, product movements, stock availability, and product lifecycle activities, including item creations and deactivations.
- Ensure the availability and proper management of packaging materials and operational supplies required to support business activities.
- Collaborate closely with Retail, Operations, Logistics, and external partners to ensure business continuity and operational efficiency.
- Support the preparation and execution of inventory counts while ensuring inventory integrity across all eCommerce-related activities.
- Contribute to the continuous improvement of operational processes to enhance productivity, efficiency, and customer satisfaction.

Compliance & Risk

- Ensure compliance with Saint Laurent’s corporate policies, operational procedures, and service standards.
- Identify operational, logistical, and inventory-related risks that may impact customer experience or business continuity, escalating issues when appropriate.
- Maintain accurate administrative controls and documentation related to order processing, inventory transactions, and logistics activities.
- Ensure the consistent application of inventory control, loss prevention, and security procedures.
- Support audit and compliance activities by maintaining accurate records and adhering to established operational guidelines.

PROFILE

- Proven experience in eCommerce operations, luxury or premium retail, logistics, supply chain, or omnichannel environments.
- Minimum of 2 to 4 years of experience in roles related to eCommerce, operations, inventory management, logistics, or order fulfillment.
- Demonstrated ability to manage multiple priorities effectively within a fast-paced and customer-focused environment.
- Strong attention to detail and commitment to operational excellence.
- Analytical mindset with the ability to interpret operational metrics and identify opportunities for improvement.
- Excellent organizational, planning, and time-management skills.
- Strong communication and cross-functional collaboration skills.
- Bachelor’s degree preferred.
- Experience with eCommerce platforms, inventory management systems, ERP solutions, and operational reporting tools is considered a strong advantage.
- Advanced proficiency in Microsoft Office applications, particularly Excel, is preferred.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation, enriches the workplace. This diversity opens opportunities for individuals to express their talents, both individually and collectively, and helps strengthen our ability to adapt in an ever-changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates regardless of their background.

Job Type
Fixed Term (Fixed Term)

Start Date
2026-10-30

Schedule
Full time

Organization
Saint Laurent Servicios S. de R.L. de C.V.