PHYSICIAN SUPPORT SPECIALIST

The Physician Support Specialist travels with Dr. Joseph and maintains effective and organized systems to ensure effective scheduling and timely patient flow.  Provides a smooth and pleasant patient experience and ensures physician’s office schedule is organized and efficient.  This is an administrative role, NOT a clinical Medical Assistant role.

ESSENTIAL RESPONSIBILITIES:

- Coordinates Physician’s schedule to maximize efficiency between clinics, meetings, and conference calls and administratively assists to keep Provider on task to ensure smooth workflow and continuity of appointments

- Communicates effectively and flexibly responds to changing demands.

- Triages telephone messages and returns calls to provide timely answers to patients/physicians/pharmacies/attorneys, etc.

- Collaborates with coworkers, management, patients, visitors, and Physicians to achieve Practice goals.

- Rooms, interviews, and transports patients making appointment and scheduling adjustments as required.

- Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure prompt and successful resolutions.

- Performs other non-clinical duties as directed or assigned.

QUALIFICATIONS:

- High School Diploma

- Minimum 2-3 years’ experience working in an orthopedic spine practice, pain management center, spine clinic, or hospital

- Bilingual (English/Spanish) a plus, but not required

- Ability to reliably travel between Tampa and Safety Harbor offices as clinic schedule dictates

- Intermediate experience with AllScripts EHR and Microsoft Suite

- Works effectively both independently and as a team member with physicians, management, and other staff

- Provides excellent patient care, exceptional customer service, and practices professional telephone etiquette

- Utilizes good judgment, willingness to learn, analytical thinking, and problem-solving skills

- Remains calm under pressure and manages time efficiently in fast-paced, constantly changing environment

- Superior attention to detail, accurate written skills, and concise verbal communication skills

- Proficiency in Microsoft Office suite, AllScripts PM/EHR, and Phreesia software

- Able to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety

PHYSICAL REQUIREMENTS:

- Ability to safely push and maneuver occupied wheelchairs with up to 75 pounds of force.

- Ability to occasionally lift up to 25 pounds.

- Able to spend prolonged periods sitting at a desk while working on a computer, standing, walking, and navigating hallways, elevators, and outdoor walkways.

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER