Community Manager (Part-time)

We're seeking a thoughtful and detail-oriented Community Manager (Part-time) to help manage our clients' online reputations across review sites and social platforms. This role is responsible for responding to customer reviews and comments with professionalism, empathy, and an on-brand voice. The ideal candidate combines strong customer service instincts with an understanding of digital marketing and wants to learn how reputation management supports a brand's overall performance. This is a hybrid position requiring 30 hours per week, with three days on-site in our Raleigh office.

MANAGE ONLINE REVIEWS AND COMMUNITIES

- Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, Better Business Bureau, Yelp, and Reddit

- Monitor and reply to comments on client social media channels

- Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible

- Handle negative or sensitive reviews with professionalism and composure

ORGANIZATION & COLLABORATION

- Monitor assigned platforms regularly so customers receive timely responses

- Follow each client's brand voice and response guidelines

- Escalate urgent or complex issues to the appropriate team members

- Provide monthly reporting on review/social commentary traffic and customer sentiment

STAY UP-TO-DATE & IN THE KNOW

- Flag recurring themes or trends in customer feedback to help inform client strategy

- Stay current on review platform policies, features, and best practices

- Learn how community and reputation management fit into a broader performance marketing strategy

JOB REQUIREMENTS

- BA/BS in Marketing, Communications, Journalism, or other related field

- 1-2 years of relevant experience

- Customer service experience, such as retail, hospitality, or other customer-facing roles

- Able to work on-site in our Raleigh office three days per week

- Strong writing skills with a sharp eye for tone, grammar, and brand voice

- Good judgment and composure when responding to frustrated customers

- Familiarity with review platforms and online communities, including Reddit

- Highly organized, with the ability to manage multiple clients and platforms at once