ETIC, Resource Manager – Senior Associate

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Associate

Job Description & Summary
PwC is a thought leader in upskilling, and we are looking for people who love to learn and help others do the same. We are in search of a key team member to join our Academy team at PwC Malaysia.

In this role, you will support the growth, management and delivery of professional qualification and certification programmes for clients and learners. You will be responsible for programme management, stakeholder engagement, go-to-market activities and learning delivery, working closely with clients, professional bodies, strategic partners and internal teams to ensure successful programme outcomes.

Success in this role requires strong project management, stakeholder management, communication and business development skills, along with a passion for professional education and lifelong learning.

What you will be doing:

Programme   & Project Management

- Manage   programmes   from enrolment   through to   completion,   certification   and reporting.

- Coordinate   programme   timelines, communications,   resources   and stakeholder engagement activities.

- Support and manage client projects, ensuring   timely   delivery and achievement of project   objectives .

- Monitor learner progress,   programme   performance   and key metrics, providing regular updates to stakeholders.

- Conduct   programme   evaluations and implement continuous improvement initiatives.

Business Development & Go-to-Market

- Support the development and execution of go-to-market strategies to drive   programme   growth and enrolment.

- Prepare proposals,   presentations   and client-facing materials.

- Support promotional activities, webinars,   events   and client engagement initiatives.

Learning Design & Delivery

- Design,   coordinate   and deliver learning interventions,   workshops   and certification-related   programmes .

- Support the development of   programme   content, learning   materials   and participant resources.

- Facilitate selected learning sessions and participant engagement activities.

- Evaluate learning effectiveness and recommend enhancements to improve learner outcomes.

Stakeholder Management

- Build and   maintain   strong relationships with clients, professional bodies, universities, certification   providers   and strategic partners.

- Collaborate with subject matter experts,   trainers   and internal teams to ensure successful   programme   delivery.

- Act as a key point of contact for   programme   participants and stakeholders throughout the   programme   lifecycle.

Preferred Skills

- Bachelor's Degree with at least 3 years of relevant work   experience   in professional education, learning and development   (L&D) , consulting or related fields.

- Knowledge of professional qualifications,   certifications   or education   programmes   will be an added advantage.

- S trong project management, problem solving,   communication   and   influencing skills .

- Proficient in data analytics   and   excellent organizational skills   with attention to detail .

- Able to i mplement L&D initiatives, evaluate and recommend learning solutions / enhancements.

- Strong stakeholder management   with the ability to support client engagement and business development activities.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
Yes

Job Posting End Date