Patient Access Coordinator

Job Summary and Responsibilities

As our Patient Access Coordinator, you will ensure the smooth daily operations of admissions and registration, providing oversight of error, audit, and productivity reports. You will serve as the technical expert for multiple system interfaces, tracking and analyzing trends to develop and deliver effective staff training. Acting as a liaison among the Business Office, IT, and clinical teams, you will troubleshoot equipment issues and communicate staffing needs to supervisors or managers. Every day, you will manage priorities, address service or equipment concerns, and maintain alignment among various stakeholders to ensure a positive patient experience. You will also provide input for associate evaluations, engage in committee work, and lead or support project initiatives to enhance Patient Access processes and outcomes. To be successful in this role, you will demonstrate strong organizational, communication, and analytical skills, while keeping a keen eye on accuracy and improvements. Most importantly, your collaborative approach will foster a supportive environment that ensures high standards of patient care and satisfaction in all you do.

- Oversees staff assigned error report management and tracking as part of data flow and quality.

- Responsible for generating reports and statistical data relative to quality measurements, productivity, and collections.

- Resolves/researches Patient Access department errors on multiple systems.

- Identifies trends and develops/coordinates/provides training for new associates and associates that fall beneath established standards.

- Participates in the development and delivery of training protocols and competency assessments.

- Educates and verifies that the staff adhere to hospital and departmental policies.

Job Requirements

Required

- High School Diploma/G.E.D.

- One (1) year applicable experience

Preferred

- CHAA certification or obtained within one (1) year of hire (as applicable)

Where You’ll Work

Located in Lakewood, Colorado, St. Anthony Hospital is a Level I Trauma Center where we provide a full range of medical specialties and health care services to Denver and the surrounding region through our state-of-the-art medical campus and home base for Flight For Life Colorado. With four trauma rooms including the T-10 room, a dedicated field-to-surgery suite ready 24/7 for trauma surgeons and specially trained teams, our staff can provide life-saving care to the most severely ill and injured patients. In 2023, we received our exciting Magnet designation! We are so proud of our staff for this achievement, which is awarded to only 10 percent of hospitals around the world. Numerous other awards, certifications, and accreditations have been granted to us from the American Heart Association; Chest Pain Center (CPC); American College of Cardiology; The Joint Commission's National Quality Approval; the Emergency Nurses Association Lantern Award; NAPBC Accreditation; American College of Radiology and many others. At St. Anthony Hospital. We combine a heritage of expert care with the latest in technology and innovation. If you're looking to be part of a fast-paced environment where you can practice to the top of your profession in trauma, cardiology, stroke, neurosciences, breast imaging, cancer/oncology care, surgery and more, we invite you to apply.