About this role
Job Summary
The Human Resources Generalist is responsible for supporting both employees and leadership by delivering professional HR services that ensure smooth, compliant, and efficient operations. This role serves as a key resource for employee relations, compliance, talent acquisition, training, safety, and HR administration across the property. The Generalist partners closely with leaders to foster a positive work environment and ensure organizational standards are consistently upheld.
Primary Responsibilities & Essential Functions
Key Responsibilities
Employee Relations & Leadership Support
Serve as the primary point of contact for all employee relations matters
Address employee concerns, conflicts, and workplace issues promptly and professionally
Partner with managers to conduct performance discussions and disciplinary actions
Provide coaching and guidance to leaders on conflict resolution, counseling, and performance management
Conduct exit interviews and analyze feedback
Talent Acquisition & Workforce Planning
Lead full-cycle recruiting, hiring, and onboarding for all property positions
Monitor workforce plans to ensure operational staffing needs are met
Administer MIT rotations and intern scheduling
Onboarding & Training
Complete all onboarding and orientation for new hires
Coordinate and deliver required training including food safety, alcohol compliance, workplace safety, bloodborne pathogens, and bed bug prevention
Compliance & HR Administration
Complete and document I-9 verifications and E-Verify compliance
Maintain accurate employee records in HRIS
Ensure compliance with federal, state, and local employment laws and regulations
Administer handbook acknowledgments and Code of Conduct annually
File and manage FMLA, ADA interactive process, and leave of absence requests
Maintain HIPAA and confidential employee information
Safety & Risk Management
Submit and manage workers compensation claims
Monitor team members throughout the claim process
Maintain OSHA compliance
Complete monthly and quarterly safety checklists
Payroll & Reporting
Ensure timely and accurate payroll reporting from managers
Prepare HR reports as requested
Maintain accuracy of all HRIS transactions (hires, transfers, terminations)
Property & Contractor Administration
Administer service award programs
Manage contractor compliance and documentation
Travel Requirements
Travel 2–3 times per week to St. Joe properties and Corporate People & Culture offices as needed
Occasional seasonal travel for recruitment efforts
Qualifications
Education and Experience
Bachelors degree in Human Resources, Business Administration, or related field preferred (or equivalent experience)
Minimum of 3 years of human resources experience preferred
Hospitality experience strongly preferred
Must be a collaborative team player
Knowledge, Skills, Abilities
In-depth knowledge of federal, state, and local employment laws
Demonstrated experience handling complex employee relations matters
Strong background in performance management and investigations
Excellent organizational and time management skills
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal skills and ability to build trust at all levels
High attention to detail and follow-through
Strong analytical and problem-solving abilities
Proficiency in HRIS systems and Microsoft Office
Working knowledge of workers compensation, OSHA, FMLA, ADA, leave administration, and incident reporting
Knowledge of benefits programs and EAPs
Strong commitment to learning and professional growth
Proven discretion with confidential information
Physical Demands
Ability to sit, stand, and walk for extended periods
Ability to lift up to 15 pounds
Working Conditions
Hotel office environment
Multi-property support
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.